From 5a97a46a16a9de5bd3ffcfa614ca8be96cc58355 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Tue, 13 May 2025 13:31:05 -0700 Subject: [PATCH 01/14] Update New-CsComplianceRecordingForCallQueueTemplate.md added a missing ] --- .../teams/New-CsComplianceRecordingForCallQueueTemplate.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/New-CsComplianceRecordingForCallQueueTemplate.md b/teams/teams-ps/teams/New-CsComplianceRecordingForCallQueueTemplate.md index e7c126b960..f98067448d 100644 --- a/teams/teams-ps/teams/New-CsComplianceRecordingForCallQueueTemplate.md +++ b/teams/teams-ps/teams/New-CsComplianceRecordingForCallQueueTemplate.md @@ -15,7 +15,7 @@ ms.reviewer: williamlooney ## SYNTAX ```powershell -New-CsComplianceRecordingForCallQueueTemplate -Name -Description -BotId [-RequiredDuringCall ] [-RequiredBeforeCall [-CurrentInvitationCount ] [-PairedApplication ] [] +New-CsComplianceRecordingForCallQueueTemplate -Name -Description -BotId [-RequiredDuringCall ] [-RequiredBeforeCall ] [-CurrentInvitationCount ] [-PairedApplication ] [] ``` ## DESCRIPTION From 6cd70da39629052f8e0b743ca9d00514c0b7c463 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Wed, 14 May 2025 11:01:34 -0700 Subject: [PATCH 02/14] Update New-CsCallQueue.md --- teams/teams-ps/teams/New-CsCallQueue.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md index 9b3efc6406..f585c8c5f5 100644 --- a/teams/teams-ps/teams/New-CsCallQueue.md +++ b/teams/teams-ps/teams/New-CsCallQueue.md @@ -18,7 +18,7 @@ Creates new Call Queue in your Skype for Business Online organization. ## SYNTAX ``` -New-CsCallQueue -Name [-AgentAlertTime ] [-AllowOptOut ] [-DistributionLists ] [-Tenant ] [-UseDefaultMusicOnHold ] [-WelcomeMusicAudioFileId ] [-MusicOnHoldAudioFileId ] [-OverflowAction ] [-OverflowActionTarget ] [-OverflowActionCallPriority ] [-OverflowThreshold ] [-TimeoutAction ] [-TimeoutActionTarget ] [-TimeoutActionCallPriority ] [-TimeoutThreshold ] [-NoAgentAction ] [-NoAgentActionTarget ] [-NoAgentActionCallPriority ] [-RoutingMethod ] [-PresenceBasedRouting ] [-ConferenceMode ] [-User ] [-LanguageId ] [-LineUri ] [-OboResourceAccountIds ] [-OverflowDisconnectTextToSpeechPrompt ][-OverflowDisconnectAudioFilePrompt ] [-OverflowRedirectPersonTextToSpeechPrompt ][-OverflowRedirectPersonAudioFilePrompt ] [-OverflowRedirectVoiceAppTextToSpeechPrompt ] [-OverflowRedirectVoiceAppAudioFilePrompt ] [-OverflowRedirectPhoneNumberTextToSpeechPrompt ] [-OverflowRedirectPhoneNumberAudioFilePrompt ] [-OverflowRedirectVoicemailTextToSpeechPrompt ] [-OverflowRedirectVoicemailAudioFilePrompt ] [-OverflowSharedVoicemailTextToSpeechPrompt ] [-OverflowSharedVoicemailAudioFilePrompt ] [-EnableOverflowSharedVoicemailTranscription ] [-EnableOverflowSharedVoicemailSystemPromptSuppression ] [-TimeoutDisconnectTextToSpeechPrompt ][-TimeoutDisconnectAudioFilePrompt ] [-TimeoutRedirectPersonTextToSpeechPrompt ] [-TimeoutRedirectPersonAudioFilePrompt ] [-TimeoutRedirectVoiceAppTextToSpeechPrompt ] [-TimeoutRedirectVoiceAppAudioFilePrompt ] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt ] [-TimeoutRedirectPhoneNumberAudioFilePrompt ] [-TimeoutRedirectVoicemailTextToSpeechPrompt ] [-TimeoutRedirectVoicemailAudioFilePrompt ] [-TimeoutSharedVoicemailTextToSpeechPrompt ] [-TimeoutSharedVoicemailAudioFilePrompt ] [-EnableTimeoutSharedVoicemailTranscription ] [-EnableTimeoutSharedVoicemailSystemPromptSuppression ] [-NoAgentApplyTo ] [-NoAgentDisconnectTextToSpeechPrompt ][-NoAgentDisconnectAudioFilePrompt ] [-NoAgentRedirectPersonTextToSpeechPrompt ] [-NoAgentRedirectPersonAudioFilePrompt ] [-NoAgentRedirectVoiceAppTextToSpeechPrompt ] [-NoAgentRedirectVoiceAppAudioFilePrompt ] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt ] [-NoAgentRedirectPhoneNumberAudioFilePrompt ] [-NoAgentRedirectVoicemailTextToSpeechPrompt ] [-NoAgentRedirectVoicemailAudioFilePrompt ] [-NoAgentSharedVoicemailTextToSpeechPrompt ] [-NoAgentSharedVoicemailAudioFilePrompt ] [-EnableNoAgentSharedVoicemailTranscription ] [-EnableNoAgentSharedVoicemailSystemPromptSuppression ] [-ChannelId ] [-ChannelUserObjectId ] [-ShiftsTeamId ] [-ShiftsSchedulingGroupId ] [-AuthorizedUsers ] [-HideAuthorizedUsers ] [-WelcomeTextToSpeechPrompt ] [-IsCallbackEnabled ] [-CallbackRequestDtmf ] [-WaitTimeBeforeOfferingCallbackInSecond ] [-NumberOfCallsInQueueBeforeOfferingCallback ] [-CallToAgentRatioThresholdBeforeOfferingCallback ] [-CallbackOfferAudioFilePromptResourceId ] [-CallbackOfferTextToSpeechPrompt [-CallbackEmailNotificationTarget ] [-ServiceLevelThresholdResponseTimeInSecond ] [-ComplianceRecordingForCallQueueTemplateId ] [-TextAnnouncementForCR ] [-CustomAudioFileAnnouncementForCR ] [-TextAnnouncementForCRFailure ] [-CustomAudioFileAnnouncementForCRFailure ] [-ShouldOverwriteCallableChannelProperty ] [-SharedCallQueueHistoryTemplateId ] [] +New-CsCallQueue -Name [-AgentAlertTime ] [-AllowOptOut ] [-DistributionLists ] [-Tenant ] [-UseDefaultMusicOnHold ] [-WelcomeMusicAudioFileId ] [-MusicOnHoldAudioFileId ] [-OverflowAction ] [-OverflowActionTarget ] [-OverflowActionCallPriority ] [-OverflowThreshold ] [-TimeoutAction ] [-TimeoutActionTarget ] [-TimeoutActionCallPriority ] [-TimeoutThreshold ] [-NoAgentAction ] [-NoAgentActionTarget ] [-NoAgentActionCallPriority ] [-RoutingMethod ] [-PresenceBasedRouting ] [-ConferenceMode ] [-User ] [-LanguageId ] [-LineUri ] [-OboResourceAccountIds ] [-OverflowDisconnectTextToSpeechPrompt ][-OverflowDisconnectAudioFilePrompt ] [-OverflowRedirectPersonTextToSpeechPrompt ][-OverflowRedirectPersonAudioFilePrompt ] [-OverflowRedirectVoiceAppTextToSpeechPrompt ] [-OverflowRedirectVoiceAppAudioFilePrompt ] [-OverflowRedirectPhoneNumberTextToSpeechPrompt ] [-OverflowRedirectPhoneNumberAudioFilePrompt ] [-OverflowRedirectVoicemailTextToSpeechPrompt ] [-OverflowRedirectVoicemailAudioFilePrompt ] [-OverflowSharedVoicemailTextToSpeechPrompt ] [-OverflowSharedVoicemailAudioFilePrompt ] [-EnableOverflowSharedVoicemailTranscription ] [-EnableOverflowSharedVoicemailSystemPromptSuppression ] [-TimeoutDisconnectTextToSpeechPrompt ][-TimeoutDisconnectAudioFilePrompt ] [-TimeoutRedirectPersonTextToSpeechPrompt ] [-TimeoutRedirectPersonAudioFilePrompt ] [-TimeoutRedirectVoiceAppTextToSpeechPrompt ] [-TimeoutRedirectVoiceAppAudioFilePrompt ] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt ] [-TimeoutRedirectPhoneNumberAudioFilePrompt ] [-TimeoutRedirectVoicemailTextToSpeechPrompt ] [-TimeoutRedirectVoicemailAudioFilePrompt ] [-TimeoutSharedVoicemailTextToSpeechPrompt ] [-TimeoutSharedVoicemailAudioFilePrompt ] [-EnableTimeoutSharedVoicemailTranscription ] [-EnableTimeoutSharedVoicemailSystemPromptSuppression ] [-NoAgentApplyTo ] [-NoAgentDisconnectTextToSpeechPrompt ][-NoAgentDisconnectAudioFilePrompt ] [-NoAgentRedirectPersonTextToSpeechPrompt ] [-NoAgentRedirectPersonAudioFilePrompt ] [-NoAgentRedirectVoiceAppTextToSpeechPrompt ] [-NoAgentRedirectVoiceAppAudioFilePrompt ] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt ] [-NoAgentRedirectPhoneNumberAudioFilePrompt ] [-NoAgentRedirectVoicemailTextToSpeechPrompt ] [-NoAgentRedirectVoicemailAudioFilePrompt ] [-NoAgentSharedVoicemailTextToSpeechPrompt ] [-NoAgentSharedVoicemailAudioFilePrompt ] [-EnableNoAgentSharedVoicemailTranscription ] [-EnableNoAgentSharedVoicemailSystemPromptSuppression ] [-ChannelId ] [-ChannelUserObjectId ] [-ShiftsTeamId ] [-ShiftsSchedulingGroupId ] [-AuthorizedUsers ] [-HideAuthorizedUsers ] [-WelcomeTextToSpeechPrompt ] [-IsCallbackEnabled ] [-CallbackRequestDtmf ] [-WaitTimeBeforeOfferingCallbackInSecond ] [-NumberOfCallsInQueueBeforeOfferingCallback ] [-CallToAgentRatioThresholdBeforeOfferingCallback ] [-CallbackOfferAudioFilePromptResourceId ] [-CallbackOfferTextToSpeechPrompt ] [-CallbackEmailNotificationTarget ] [-ServiceLevelThresholdResponseTimeInSecond ] [-ComplianceRecordingForCallQueueTemplateId ] [-TextAnnouncementForCR ] [-CustomAudioFileAnnouncementForCR ] [-TextAnnouncementForCRFailure ] [-CustomAudioFileAnnouncementForCRFailure ] [-ShouldOverwriteCallableChannelProperty ] [-SharedCallQueueHistoryTemplateId ] [] ``` ## DESCRIPTION From 67da4e36e97f42c8b1d28ba3d241969b02aa3696 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Wed, 14 May 2025 11:02:59 -0700 Subject: [PATCH 03/14] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index 41e4c3e488..defd236d7f 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -19,7 +19,7 @@ Updates a Call Queue in your Skype for Business Online or Teams organization. ## SYNTAX ``` -Set-CsCallQueue -Identity [-AgentAlertTime ] [-AllowOptOut ] [-ChannelId ] [-ChannelUserObjectId ] [-ShiftsTeamId ] [-ShiftsSchedulingGroupId ] [-DistributionLists ] [-MusicOnHoldAudioFileId ] [-Name ] [-OboResourceAccountIds ] [-OverflowAction ] [-OverflowActionTarget ] [-OverflowActionCallPriority ] [-OverflowThreshold ] [-RoutingMethod ] [-TimeoutAction ] [-Tenant ] [-TimeoutActionTarget ] [-TimeoutActionCallPriority ] [-TimeoutThreshold ] [-NoAgentApplyTo ] [-NoAgentAction ] [-NoAgentActionTarget ] [-NoAgentActionCallPriority ] [-UseDefaultMusicOnHold ] [-WelcomeMusicAudioFileId ] [-PresenceBasedRouting ] [-ConferenceMode ] [-Users ] [-LanguageId ] [-LineUri ] [-OverflowDisconnectTextToSpeechPrompt ][-OverflowDisconnectAudioFilePrompt ] [-OverflowRedirectPersonTextToSpeechPrompt ] [-OverflowRedirectPersonAudioFilePrompt ] [-OverflowRedirectVoiceAppTextToSpeechPrompt ] [-OverflowRedirectVoiceAppAudioFilePrompt ] [-OverflowRedirectPhoneNumberTextToSpeechPrompt ] [-OverflowRedirectPhoneNumberAudioFilePrompt ] [-OverflowRedirectVoicemailTextToSpeechPrompt ] [-OverflowRedirectVoicemailAudioFilePrompt ] [-OverflowSharedVoicemailTextToSpeechPrompt ] [-OverflowSharedVoicemailAudioFilePrompt ] [-EnableOverflowSharedVoicemailTranscription ] [-EnableOverflowSharedVoicemailSystemPromptSuppression ] [-TimeoutDisconnectTextToSpeechPrompt ][-TimeoutDisconnectAudioFilePrompt ] [-TimeoutRedirectPersonTextToSpeechPrompt ] [-TimeoutRedirectPersonAudioFilePrompt ] [-TimeoutRedirectVoiceAppTextToSpeechPrompt ] [-TimeoutRedirectVoiceAppAudioFilePrompt ] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt ][-TimeoutRedirectPhoneNumberAudioFilePrompt ] [-TimeoutRedirectVoicemailTextToSpeechPrompt ] [-TimeoutRedirectVoicemailAudioFilePrompt ] [-TimeoutSharedVoicemailTextToSpeechPrompt ] [-TimeoutSharedVoicemailAudioFilePrompt ] [-TimeoutSharedVoicemailTextToSpeechPrompt ] [-TimeoutSharedVoicemailAudioFilePrompt ] [-EnableTimeoutSharedVoicemailTranscription ] [-EnableTimeoutSharedVoicemailSystemPromptSuppression ] [-NoAgentDisconnectTextToSpeechPrompt ][-NoAgentDisconnectAudioFilePrompt ] [-NoAgentRedirectPersonTextToSpeechPrompt ] [-NoAgentRedirectPersonAudioFilePrompt ] [-NoAgentRedirectVoiceAppTextToSpeechPrompt ] [-NoAgentRedirectVoiceAppAudioFilePrompt ] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt ] [-NoAgentRedirectPhoneNumberAudioFilePrompt ] [-NoAgentRedirectVoicemailTextToSpeechPrompt ] [-NoAgentRedirectVoicemailAudioFilePrompt ] [-NoAgentSharedVoicemailTextToSpeechPrompt ] [-NoAgentSharedVoicemailAudioFilePrompt ] [-EnableNoAgentSharedVoicemailTranscription ] [-EnableNoAgentSharedVoicemailSystemPromptSuppression ] [AuthorizedUsers ] [-HideAuthorizedUsers ] [-WelcomeTextToSpeechPrompt ] [-IsCallbackEnabled ] [-CallbackRequestDtmf ] [-WaitTimeBeforeOfferingCallbackInSecond ] [-NumberOfCallsInQueueBeforeOfferingCallback ] [-CallToAgentRatioThresholdBeforeOfferingCallback ] [-CallbackOfferAudioFilePromptResourceId ] [-CallbackOfferTextToSpeechPrompt [-CallbackEmailNotificationTarget ] [-ServiceLevelThresholdResponseTimeInSecond [Int16> ] [-ComplianceRecordingForCallQueueTemplateId ] [-TextAnnouncementForCR ] [-CustomAudioFileAnnouncementForCR ] [-TextAnnouncementForCRFailure ] [-CustomAudioFileAnnouncementForCRFailure ] [-ShouldOverwriteCallableChannelProperty ] [-SharedCallQueueHistoryTemplateId ] [] +Set-CsCallQueue -Identity [-AgentAlertTime ] [-AllowOptOut ] [-ChannelId ] [-ChannelUserObjectId ] [-ShiftsTeamId ] [-ShiftsSchedulingGroupId ] [-DistributionLists ] [-MusicOnHoldAudioFileId ] [-Name ] [-OboResourceAccountIds ] [-OverflowAction ] [-OverflowActionTarget ] [-OverflowActionCallPriority ] [-OverflowThreshold ] [-RoutingMethod ] [-TimeoutAction ] [-Tenant ] [-TimeoutActionTarget ] [-TimeoutActionCallPriority ] [-TimeoutThreshold ] [-NoAgentApplyTo ] [-NoAgentAction ] [-NoAgentActionTarget ] [-NoAgentActionCallPriority ] [-UseDefaultMusicOnHold ] [-WelcomeMusicAudioFileId ] [-PresenceBasedRouting ] [-ConferenceMode ] [-Users ] [-LanguageId ] [-LineUri ] [-OverflowDisconnectTextToSpeechPrompt ][-OverflowDisconnectAudioFilePrompt ] [-OverflowRedirectPersonTextToSpeechPrompt ] [-OverflowRedirectPersonAudioFilePrompt ] [-OverflowRedirectVoiceAppTextToSpeechPrompt ] [-OverflowRedirectVoiceAppAudioFilePrompt ] [-OverflowRedirectPhoneNumberTextToSpeechPrompt ] [-OverflowRedirectPhoneNumberAudioFilePrompt ] [-OverflowRedirectVoicemailTextToSpeechPrompt ] [-OverflowRedirectVoicemailAudioFilePrompt ] [-OverflowSharedVoicemailTextToSpeechPrompt ] [-OverflowSharedVoicemailAudioFilePrompt ] [-EnableOverflowSharedVoicemailTranscription ] [-EnableOverflowSharedVoicemailSystemPromptSuppression ] [-TimeoutDisconnectTextToSpeechPrompt ][-TimeoutDisconnectAudioFilePrompt ] [-TimeoutRedirectPersonTextToSpeechPrompt ] [-TimeoutRedirectPersonAudioFilePrompt ] [-TimeoutRedirectVoiceAppTextToSpeechPrompt ] [-TimeoutRedirectVoiceAppAudioFilePrompt ] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt ][-TimeoutRedirectPhoneNumberAudioFilePrompt ] [-TimeoutRedirectVoicemailTextToSpeechPrompt ] [-TimeoutRedirectVoicemailAudioFilePrompt ] [-TimeoutSharedVoicemailTextToSpeechPrompt ] [-TimeoutSharedVoicemailAudioFilePrompt ] [-TimeoutSharedVoicemailTextToSpeechPrompt ] [-TimeoutSharedVoicemailAudioFilePrompt ] [-EnableTimeoutSharedVoicemailTranscription ] [-EnableTimeoutSharedVoicemailSystemPromptSuppression ] [-NoAgentDisconnectTextToSpeechPrompt ][-NoAgentDisconnectAudioFilePrompt ] [-NoAgentRedirectPersonTextToSpeechPrompt ] [-NoAgentRedirectPersonAudioFilePrompt ] [-NoAgentRedirectVoiceAppTextToSpeechPrompt ] [-NoAgentRedirectVoiceAppAudioFilePrompt ] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt ] [-NoAgentRedirectPhoneNumberAudioFilePrompt ] [-NoAgentRedirectVoicemailTextToSpeechPrompt ] [-NoAgentRedirectVoicemailAudioFilePrompt ] [-NoAgentSharedVoicemailTextToSpeechPrompt ] [-NoAgentSharedVoicemailAudioFilePrompt ] [-EnableNoAgentSharedVoicemailTranscription ] [-EnableNoAgentSharedVoicemailSystemPromptSuppression ] [AuthorizedUsers ] [-HideAuthorizedUsers ] [-WelcomeTextToSpeechPrompt ] [-IsCallbackEnabled ] [-CallbackRequestDtmf ] [-WaitTimeBeforeOfferingCallbackInSecond ] [-NumberOfCallsInQueueBeforeOfferingCallback ] [-CallToAgentRatioThresholdBeforeOfferingCallback ] [-CallbackOfferAudioFilePromptResourceId ] [-CallbackOfferTextToSpeechPrompt ] [-CallbackEmailNotificationTarget ] [-ServiceLevelThresholdResponseTimeInSecond [Int16> ] [-ComplianceRecordingForCallQueueTemplateId ] [-TextAnnouncementForCR ] [-CustomAudioFileAnnouncementForCR ] [-TextAnnouncementForCRFailure ] [-CustomAudioFileAnnouncementForCRFailure ] [-ShouldOverwriteCallableChannelProperty ] [-SharedCallQueueHistoryTemplateId ] [] ``` ## DESCRIPTION From 3ae2bbcd63226d288ffd6ecd07d109de3b7b1593 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:38:13 -0700 Subject: [PATCH 04/14] Update New-CsCallQueue.md Updating for call priorities --- teams/teams-ps/teams/New-CsCallQueue.md | 8 +++++--- 1 file changed, 5 insertions(+), 3 deletions(-) diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md index f585c8c5f5..9182e2dfca 100644 --- a/teams/teams-ps/teams/New-CsCallQueue.md +++ b/teams/teams-ps/teams/New-CsCallQueue.md @@ -28,14 +28,17 @@ The New-CsCallQueue cmdlet creates a new Call Queue. > The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center. Saving a call queue configuration through Teams admin center will _remove_ any of these configured items: > > - -HideAuthorizedUsers +> - -OverflowActionCallPriority > - -OverflowRedirectPersonTextToSpeechPrompt > - -OverflowRedirectPersonAudioFilePrompt > - -OverflowRedirectVoicemailTextToSpeechPrompt > - -OverflowRedirectVoicemailAudioFilePrompt +> - -TimeoutActionCallPriority > - -TimeoutRedirectPersonTextToSpeechPrompt > - -TimeoutRedirectPersonAudioFilePrompt > - -TimeoutRedirectVoicemailTextToSpeechPrompt > - -TimeoutRedirectVoicemailAudioFilePrompt +> - -NoAgentActionCallPriority > - -NoAgentRedirectPersonTextToSpeechPrompt > - -NoAgentRedirectPersonAudioFilePrompt > - -NoAgentRedirectVoicemailTextToSpeechPrompt @@ -43,9 +46,6 @@ The New-CsCallQueue cmdlet creates a new Call Queue. > > The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > -> - -OverflowActionCallPriority -> - -TimeoutActionCallPriority -> - -NoAgentActionCallPriority > - -ShiftsTeamId > - -ShiftsSchedulingGroupId > - -ComplianceRecordingForCallQueueTemplateId @@ -56,6 +56,8 @@ The New-CsCallQueue cmdlet creates a new Call Queue. > - -SharedCallQueueHistoryTemplateId > > [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) without a resource account isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. If you nest an Auto attendant or Call queue without a resource account, authorized users can't edit the auto attendant or call queue. +> +> Authorized users can't edit call flows with call priorities at this time. ## EXAMPLES From 857bce84d2fc1d133ab2023268de9117e728d0ec Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:39:14 -0700 Subject: [PATCH 05/14] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 8 +++++--- 1 file changed, 5 insertions(+), 3 deletions(-) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index defd236d7f..4787cec9e0 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -34,14 +34,17 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and > The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center. Saving a call queue configuration through Teams admin center will _remove_ any of these configured items. > > - -HideAuthorizedUsers +> - -OverflowActionCallPriority > - -OverflowRedirectPersonTextToSpeechPrompt > - -OverflowRedirectPersonAudioFilePrompt > - -OverflowRedirectVoicemailTextToSpeechPrompt > - -OverflowRedirectVoicemailAudioFilePrompt +> - -TimeoutActionCallPriority > - -TimeoutRedirectPersonTextToSpeechPrompt > - -TimeoutRedirectPersonAudioFilePrompt > - -TimeoutRedirectVoicemailTextToSpeechPrompt > - -TimeoutRedirectVoicemailAudioFilePrompt +> - -NoAgentActionCallPriority > - -NoAgentRedirectPersonTextToSpeechPrompt > - -NoAgentRedirectPersonAudioFilePrompt > - -NoAgentRedirectVoicemailTextToSpeechPrompt @@ -49,9 +52,6 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and > > The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > -> - -OverflowActionCallPriority -> - -TimeoutActionCallPriority -> - -NoAgentActionCallPriority > - -ShiftsTeamId > - -ShiftsSchedulingGroupId > - -ComplianceRecordingForCallQueueTemplateId @@ -62,6 +62,8 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and > - -SharedCallQueueHistoryTemplateId > > [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) without a resource account isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. If you nest an Auto attendant or Call queue without a resource account, authorized users can't edit the auto attendant or call queue. +> +> ## EXAMPLES From a209b0cd49024a2628bd1f12c5b1f6194b3fd6c5 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:40:37 -0700 Subject: [PATCH 06/14] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index 4787cec9e0..4372076f93 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -63,7 +63,7 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and > > [Nesting Auto attendants and Call queues](/microsoftteams/plan-auto-attendant-call-queue#nested-auto-attendants-and-call-queues) without a resource account isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. If you nest an Auto attendant or Call queue without a resource account, authorized users can't edit the auto attendant or call queue. > -> +> Authorized users can't edit call flows with call priorities at this time. ## EXAMPLES From 67831a5ad2df767d1088985f718fd7e04614a280 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:45:57 -0700 Subject: [PATCH 07/14] Update New-CsAutoAttendantCallableEntity.md Call priorities updates. --- teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md | 7 +++++-- 1 file changed, 5 insertions(+), 2 deletions(-) diff --git a/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md b/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md index c543fbf782..8e7478fea8 100644 --- a/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md +++ b/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md @@ -165,8 +165,8 @@ Accept pipeline input: False Accept wildcard characters: False ``` -### -CallPriority --- Private Preview customers only -The Call Priority of the MenuOption, only applies when the `Type` is `ApplicationEndpoint`. +### -CallPriority +The Call Priority of the MenuOption, only applies when the `Type` is `ApplicationEndpoint` or `ConfigurationEndpoint`. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -176,6 +176,9 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 4 = Low 5 = Very Low +> [!IMPORTANT] +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to able to edit call flows with priorities. + ```yaml Type: Int16 Parameter Sets: (All) From 414df025ac2ea632eb169d571f48e480a790b4f9 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:48:33 -0700 Subject: [PATCH 08/14] Update New-CsOnlineApplicationInstanceAssociation.md Call priorities update --- .../teams/New-CsOnlineApplicationInstanceAssociation.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/New-CsOnlineApplicationInstanceAssociation.md b/teams/teams-ps/teams/New-CsOnlineApplicationInstanceAssociation.md index 86240fc7e8..9cc704f634 100644 --- a/teams/teams-ps/teams/New-CsOnlineApplicationInstanceAssociation.md +++ b/teams/teams-ps/teams/New-CsOnlineApplicationInstanceAssociation.md @@ -165,7 +165,7 @@ Accept pipeline input: False Accept wildcard characters: False ``` -### -CallPriority --- Private Preview customers only +### -CallPriority The call priority assigned to calls arriving on this application instance if a priority has not already been assigned. PARAMVALUE: 1 | 2 | 3 | 4 | 5 From 54048ed2aa80314e11b1b4c481fa964ed89b0c12 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:53:02 -0700 Subject: [PATCH 09/14] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 3 --- 1 file changed, 3 deletions(-) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index 4372076f93..0dbc0a04ab 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -231,7 +231,6 @@ Accept wildcard characters: False ``` ### -OverflowActionCallPriority -_Voice applications private preview customers only_ _Saving a call queue configuration through Teams admin center will *remove* this setting._ If the OverflowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -325,7 +324,6 @@ Accept wildcard characters: False ``` ### -TimeoutActionCallPriority -_Voice applications private preview customers only_ _Saving a call queue configuration through Teams admin center will *remove* this setting._ If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -420,7 +418,6 @@ Accept wildcard characters: False ``` ### -NoAgentActionCallPriority -_Voice applications private preview customers only_ _Saving a call queue configuration through Teams admin center will *remove* this setting._ If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. From 0bb9c13cd360368d534848a522cdfede13ce1f82 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:55:04 -0700 Subject: [PATCH 10/14] Update New-CsCallQueue.md --- teams/teams-ps/teams/New-CsCallQueue.md | 9 +++------ 1 file changed, 3 insertions(+), 6 deletions(-) diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md index 9182e2dfca..54d17a9126 100644 --- a/teams/teams-ps/teams/New-CsCallQueue.md +++ b/teams/teams-ps/teams/New-CsCallQueue.md @@ -241,8 +241,7 @@ Accept wildcard characters: False ``` ### -OverflowActionCallPriority -_Voice applications private preview customers only_ -_Saving a call queue configuration through Teams admin center will *remove* this setting._ +_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -317,8 +316,7 @@ Accept wildcard characters: False ``` ### -TimeoutActionCallPriority -_Voice applications private preview customers only_ -_Saving a call queue configuration through Teams admin center will *remove* this setting._ +_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -412,8 +410,7 @@ Accept wildcard characters: False ``` ### -NoAgentActionCallPriority -_Voice applications private preview customers only_ -_Saving a call queue configuration through Teams admin center will *remove* this setting._ +_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. From de1a862cada50d2896337a9fba84b7bfbeb37f7e Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:55:49 -0700 Subject: [PATCH 11/14] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index 0dbc0a04ab..996c86d8a7 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -231,7 +231,7 @@ Accept wildcard characters: False ``` ### -OverflowActionCallPriority -_Saving a call queue configuration through Teams admin center will *remove* this setting._ +_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ If the OverflowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -324,7 +324,7 @@ Accept wildcard characters: False ``` ### -TimeoutActionCallPriority -_Saving a call queue configuration through Teams admin center will *remove* this setting._ +_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -418,7 +418,7 @@ Accept wildcard characters: False ``` ### -NoAgentActionCallPriority -_Saving a call queue configuration through Teams admin center will *remove* this setting._ +_Saving a call queue configuration through Teams admin center will reset the priority to 3 - Normal / Default._ If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. From e62847edca83866a21b1967a5403d69f0a7c76aa Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:58:05 -0700 Subject: [PATCH 12/14] Update New-CsAutoAttendantCallableEntity.md --- teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md b/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md index 8e7478fea8..b496fcaaad 100644 --- a/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md +++ b/teams/teams-ps/teams/New-CsAutoAttendantCallableEntity.md @@ -166,6 +166,8 @@ Accept wildcard characters: False ``` ### -CallPriority +_Saving an auto attendant configuration through Teams admin center will reset the priority to 3 - Normal / Default._ + The Call Priority of the MenuOption, only applies when the `Type` is `ApplicationEndpoint` or `ConfigurationEndpoint`. PARAMVALUE: 1 | 2 | 3 | 4 | 5 @@ -177,7 +179,7 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 5 = Very Low > [!IMPORTANT] -> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to able to edit call flows with priorities. +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. ```yaml Type: Int16 From ff24ed602317edc716bbd2c7307391362cadd076 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 08:59:25 -0700 Subject: [PATCH 13/14] Update New-CsCallQueue.md --- teams/teams-ps/teams/New-CsCallQueue.md | 9 +++++++++ 1 file changed, 9 insertions(+) diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md index 54d17a9126..352f7481f5 100644 --- a/teams/teams-ps/teams/New-CsCallQueue.md +++ b/teams/teams-ps/teams/New-CsCallQueue.md @@ -252,6 +252,9 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low +> [!IMPORTANT] +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. + ```yaml Type: Int16 Parameter Sets: (All) @@ -327,6 +330,9 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low +> [!IMPORTANT] +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. + ```yaml Type: Int16 Parameter Sets: (All) @@ -421,6 +427,9 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low +> [!IMPORTANT] +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. + ```yaml Type: Int16 Parameter Sets: (All) From fbfeebfa295408ca34ec62779d18c971193972e7 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Thu, 15 May 2025 09:00:15 -0700 Subject: [PATCH 14/14] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 9 +++++++++ 1 file changed, 9 insertions(+) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index 996c86d8a7..7c591733a9 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -242,6 +242,9 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low +> [!IMPORTANT] +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. + ```yaml Type: Int16 Parameter Sets: (All) @@ -335,6 +338,9 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low +> [!IMPORTANT] +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. + ```yaml Type: Int16 Parameter Sets: (All) @@ -429,6 +435,9 @@ PARAMVALUE: 1 | 2 | 3 | 4 | 5 - 4 = Low - 5 = Very Low +> [!IMPORTANT] +> Call priorities isn't currently supported for [Authorized users](/microsoftteams/aa-cq-authorized-users-plan) in Queues App. Authorized users will not be able to edit call flows with priorities. + ```yaml Type: Int16 Parameter Sets: (All)