Merge pull request #16 from SoCSTech/Florence

Adding in content written by Florence

Author: FlorrieGirl

Writerside/hi.tree

@@ -36,8 +36,14 @@
         <toc-element topic="Staff-Rotas.md"/>
     </toc-element>
     <toc-element topic="Devices.md">
-        <toc-element topic="VR-Headsets.md"/>
-        <toc-element topic="Phones.md"/>
+        <toc-element topic="VR-Headsets.md">
+            <toc-element topic="Using-The-Headset.md"/>
+            <toc-element topic="VR-Troubleshooting.md"/>
+        </toc-element>
+        <toc-element topic="Phones.md">
+            <toc-element topic="Offer-Holder-Open-Days.md"/>
+            <toc-element topic="Setting-Up.md"/>
+        </toc-element>
     </toc-element>
     <toc-element topic="Day-to-Day-Checks.md">
         <toc-element topic="PC-Startups-and-DeepFreeze.md"/>

Writerside/topics/Offer-Holder-Open-Days.md

@@ -0,0 +1,3 @@
+# Offer Holder/Open Days
+
+Start typing here...

Writerside/topics/Phones.md

@@ -3,4 +3,46 @@
 We have a number of phones that are used in modules and student projects, as well as Open Days. 
 There are currently 30 Motorola G10 Power phones that we use.
 
-his page will go over how to prep and maintain the phones so that they're always good to go for the next person who needs them.
+his page will go over how to prep and maintain the phones so that they're always good to go for the next person who needs them.
+
+## Factory Reset After Use
+After the phones get used for an Offer Holder Day or Open Day, we should reset them to remove the software created at the event, 
+and to make sure any information the visitors may have entered into the phone are also cleared. 
+
+In order to do this, we first go to settings in the phone, then go to system. Choose advanced, then under advanced choose reset options.
+Choose 'erase all data (factory reset)' and then confirm by selecting 'reset phone'.
+
+Once you have selected this, the phone will turn off and reset, showing you a progress bar. When it is done, it will turn back on and greet you with a very loud tune, so you know it's done.
+
+## Setting Up Phone After Reset
+After the phone resets, there are a few things we need to do. It will take you through the set-up, you can just press next for all of this. When it asks you to connect to Wi-Fi,
+press skip for now. There is a fix we'll have to do with the Wi-Fi for it to work.
+
+### Fix Wi-Fi
+We want to connect to the UoL Visitor Wi-Fi, but in order to do so there's a little fix we need to do.
+
+First, open up settings, then network settings. Select 'UoL Visitor Wi-Fi' from the available networks. This will take you to an external login page.
+Close this, we do not need to log in. Go back to the Wi-Fi page, and press the cogs next to the Visitor Wi-Fi network. 
+In the network settings, go to where it says 'randomise device mac address'. Press this, and instead choose 'use device mac address'. 
+
+The device mac address of the phone is authorised for Visitor Wi-Fi, so once the correct mac address is being used, the networks recognises the device, and you should now be connected to the Wi-Fi.
+If there are issues with this, and you're not connected after doing this change, contact DT to get the MAC address authorised.
+
+### Put Phone Into Developer Mode
+Once the set-up is done, we need to turn on developer mode and USB debugging so that the Offer Holder Day/Open Day activities can be run on the phone.
+
+Before we can enable USB debugging, we first need to turn on developer mode. To do this, we first go to settings, then system.
+We then go to 'About phone'. Once in the 'about phone' menu, find the build number and tap it until the prompt at the bottom of the screen says 'you are now a developer!'.
+
+Now we're a developer, we can turn on USB debugging. To do this, we first go to settings and then system. Once in system, we choose advanced to open up the drop-down list of extra options.
+Once of these options which will now be available is developer options. 
+Scroll down until you find USB debugging, and switch it on. It will prompt you to confirm that you want to allow it, choose 'ok'.
+
+### Update AR Services
+The only other thing you need to do before you're done is to update AR services on the phone.
+
+First, open up the store. Then in the corner of the screen, press the 3 dots and in the pop-up menu, select 'updates'.
+There will be a long list of updates, but the only one you need to make sure is updated is 'Google Play Services for AR'. Scroll down until you find it, press update, and then wait until it's finished. 
+Do not worry about doing the rest of the updates, they are not needed.
+
+And you're done! Just make sure the phones are charged up, and with the plug and wire in the box, then it's good to get put away. 

Writerside/topics/Setting-Up.md

@@ -0,0 +1,49 @@
+# Setting Up
+After every offer holder day or open day, the phones that have been used will need resetting. 
+You can tell which ones need resetting as they will have an app on them called something like 'Cloud Vision App' or 'Offer Holder Day App'. 
+Basically, any custom Android app that wasn't there before means it's been used as needs to be reset.
+
+The reason we reset the phones after use is so that the students can make the app themselves.
+If the old app someone else made was still there, it would spoil what the end result would be and may mess up some of the instructions of the activity. 
+
+## Factory Reset
+After the phones get used for an Offer Holder Day or Open Day, we should reset them to remove the software created at the event,
+and to make sure any information the visitors may have entered into the phone are also cleared.
+
+In order to do this, we first go to settings in the phone, then go to system. Choose advanced, then under advanced choose reset options.
+Choose 'erase all data (factory reset)' and then confirm by selecting 'reset phone'.
+
+Once you have selected this, the phone will turn off and reset, showing you a progress bar. When it is done, it will turn back on and greet you with a very loud tune, so you know it's done.
+
+## Setting Up Phone After Reset
+After the phone resets, there are a few things we need to do. It will take you through the set-up, you can just press next for all of this. When it asks you to connect to Wi-Fi,
+press skip for now. There is a fix we'll have to do with the Wi-Fi for it to work.
+
+### Fix Wi-Fi
+We want to connect to the UoL Visitor Wi-Fi, but in order to do so there's a little fix we need to do.
+
+First, open up settings, then network settings. Select 'UoL Visitor Wi-Fi' from the available networks. This will take you to an external login page.
+Close this, we do not need to log in. Go back to the Wi-Fi page, and press the cogs next to the Visitor Wi-Fi network.
+In the network settings, go to where it says 'randomise device mac address'. Press this, and instead choose 'use device mac address'.
+
+The device mac address of the phone is authorised for Visitor Wi-Fi, so once the correct mac address is being used, the networks recognises the device, and you should now be connected to the Wi-Fi.
+If there are issues with this, and you're not connected after doing this change, contact DT to get the MAC address authorised.
+
+### Put Phone Into Developer Mode
+Once the set-up is done, we need to turn on developer mode and USB debugging so that the Offer Holder Day/Open Day activities can be run on the phone.
+
+Before we can enable USB debugging, we first need to turn on developer mode. To do this, we first go to settings, then system.
+We then go to 'About phone'. Once in the 'about phone' menu, find the build number and tap it until the prompt at the bottom of the screen says 'you are now a developer!'.
+
+Now we're a developer, we can turn on USB debugging. To do this, we first go to settings and then system. Once in system, we choose advanced to open up the drop-down list of extra options.
+Once of these options which will now be available is developer options.
+Scroll down until you find USB debugging, and switch it on. It will prompt you to confirm that you want to allow it, choose 'ok'.
+
+### Update AR Services
+The only other thing you need to do before you're done is to update AR services on the phone.
+
+First, open up the store. Then in the corner of the screen, press the 3 dots and in the pop-up menu, select 'updates'.
+There will be a long list of updates, but the only one you need to make sure is updated is 'Google Play Services for AR'. Scroll down until you find it, press update, and then wait until it's finished.
+Do not worry about doing the rest of the updates, they are not needed.
+
+And you're done! Just make sure the phones are charged up, and with the plug and wire in the box, then it's good to get put away. 

Writerside/topics/Using-The-Headset.md

@@ -0,0 +1,30 @@
+# Using The Headset
+If you're not familiar with using a VR headset, no need to worry as this article will run you through what you need to know.
+
+## Buttons and Adjustments
+The power button is on the side of the headset, with the volume buttons at the bottom. The headset charges using USB-C, the port for
+which can be found on the left side of the headset.
+
+Place the headset in front of your eyes, and adjust the back and top straps until it's comfortable. If it's still blurry, you can adjust the spacing
+between the lenses by taking off the headset and pushing the lenses towards or away from each other inside the headset.
+
+There should be 2 controllers that you'll use to navigate, make sure the one labelled 'L' is in your left hand and 'R' is in your right. The trigger
+button at the back will be used to confirm, and you move the cursor by moving the controller around in your hand.
+
+## Setting Up Boundary
+When you start up the headset, it will ask you to set up a guardian boundary. This is basically the physical space that you'll be using when in the headset. During this set-up, you should
+be able to see your surrounding environment in black and white. This is called being in passthrough mode. 
+
+First, it will ask you to set the floor height. To do this, place the controller with the ring side down onto the floor. This should update on the screen where the floor is. 
+If you're in a seated position, for example if you're just downloading some software or checking something, you can choose 'stationary boundary'. 
+
+However, if you're standing and wish to be able to move around while using the headset, you will be better to draw your boundary. 
+Use the controller to trace the edge of a safe play area, for example if you're in the VR room you should have a clear floor space in the booth you're in which 
+you can trace as your boundary. 
+
+Once you've set your boundary, your surroundings will change from the real world to a fake environment, and you should have a menu in front of you.
+
+If you move and want the menu to be re-centred, hold down the button on the right controller and the menu will be centered in front of where you're currently looking.
+
+When you want to turn off the headset, simply hold down the power button on the right side of the headset until power options come up. You can choose to shut down or reset. 
+You may also have the option to update before it shuts down or reset. 

Writerside/topics/VR-Headsets.md

@@ -5,3 +5,11 @@ We currently have 26 Quest 2 headsets.
 
 This page will go over how to prep and maintain the headsets, so they're always good to go for the next person who needs them.
 
+
+## Downloading Software
+The lecturers for VR should let you know what software is required to be on the headsets. 
+
+
+
+
+

Writerside/topics/VR-Troubleshooting.md

@@ -0,0 +1,23 @@
+# VR Troubleshooting
+
+## Clearing Boundary History
+To prevent issues with the headset becoming overloaded with too many saved boundaries and causing issues such as being stuck in passthrough mode, 
+we should clear the boundary history at least once every few months, for example when we get the headsets out to charge them.
+
+Doing this is easy. First, we go into the settings menu. Then, click 'guardian', which will open up the settings relating to the guardian boundaries.
+Find the 'clear boundary history' option and press 'clear'. Confirm you wish to do this on the confirmation window that will appear, and you'll be done. 
+Once you do this, your current boundary will also be cleared so it's best to do this as the last thing you do before turning the headset off.
+
+## If Headset Gets Stuck in Passthrough
+Although clearing the boundary history often should prevent the issue where the headset gets stuck in passthrough mode, if it does
+happen it's important to know what to do about it.
+
+For most issues with the headset, including this one, you can fix it by factory resetting the headset.
+To do this, first make sure the headset is powered off.
+Then, you must press and hold the power and volume down buttons together until the boot screen loads.
+
+On this screen, you'll be able to use the volume buttons to navigate up and down on the menu and the power button to select.
+Navigate down to the option 'Factory reset', and press the power button to confirm. It will then start the resetting process,
+and once it's done it should no longer be stuck in passthrough mode.
+
+The newly-reset headset will now need to be set up again, the details of how to do so can be found here.