Ghost PayPal order

[lionalex]

Preconditions and environment

• Magento 2.4.7-p3
• The bug was present also in magento 2.3.3

Some order payed in paypal not exists in cms. Id search order number in paypal's receipt it is present in "quote" table. It isn't transformed.

Steps to reproduce

We don't know how reproduce this bug, but a lot of customers contact us that have payed in paypal but not exists in magento. This order number are present only in quote table. So we think are all customers that pay in PayPal but not return in magento.

Expected result

Order for all paypal transaction.

Actual result

A lot of order present only in quote but payed in paypal

Additional information

This bug is present also in magento 2.3.3.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @lionalex. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce.

• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
• To learn more about issue processing workflow, refer to the Code Contributions.

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