From e8e54e6447e6f98d7f12f989ff45f4e17d2d880f Mon Sep 17 00:00:00 2001 From: sade-wusi Date: Fri, 25 Apr 2025 15:31:19 +0100 Subject: [PATCH 1/2] update faq re: changes to tracking plan may be delayed [DOC-1100] --- src/protocols/faq.md | 11 +++++++++++ 1 file changed, 11 insertions(+) diff --git a/src/protocols/faq.md b/src/protocols/faq.md index b33cf789cf..20e1892fc7 100644 --- a/src/protocols/faq.md +++ b/src/protocols/faq.md @@ -31,6 +31,17 @@ You can also use the Slack Actions destination to set event triggers for context To consolidate the views in the Schema tab, Segment automatically converts `page` and `screen` calls into `Page Viewed` and `Screen Viewed` events that appear in the Schema Events view. Segment recommends adding a `Page Viewed` or `Screen Viewed` event to your Tracking Plan with any properties you want to validate against. At this time, to validate that a specific named page/screen (`analytics.page('Homepage') | analytics.screen('Home')`) has a specific set of required properties, you will need to use the [JSON Schema](/docs/protocols/tracking-plan/create/#edit-underlying-json-schema). +### Why aren't my changes to the Tracking Plan showing up immediately? + +When you update a Tracking Plan, for example, adding or removing a new property or editing the event or data type, the changes are typically applied within a few minutes. However, there can occasionally be a short delay, especially during periods of high usage across the platform. + +If you still see events flagged or properties omitted shortly after making changes, try the following: + +- Wait a few minutes and then send the event again. +- Make sure the updates are saved and published properly. + +If the changes still aren't reflected after 10 - 15 minutes, [contact Segment Support](https://segment.com/help/contact/){:target="_blank"}. + ### How can I see who made changes to my Tracking Plan? Each Tracking Plan includes a Changelog, which shows which changes were made by which users. To view it, open a Tracking Plan, click the **...** button (also known as the dot-dot-dot, or ellipses menu) next to the Edit Tracking Plan button, and click **View Changelog**. From 9e6f2a3537b8c8c70aaf48e327194156641755e0 Mon Sep 17 00:00:00 2001 From: Sharon Adewusi Date: Thu, 1 May 2025 16:39:21 +0100 Subject: [PATCH 2/2] Update src/protocols/faq.md Co-authored-by: forstisabella <92472883+forstisabella@users.noreply.github.com> --- src/protocols/faq.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/protocols/faq.md b/src/protocols/faq.md index 20e1892fc7..e2bb133f9b 100644 --- a/src/protocols/faq.md +++ b/src/protocols/faq.md @@ -33,7 +33,7 @@ To consolidate the views in the Schema tab, Segment automatically converts `page ### Why aren't my changes to the Tracking Plan showing up immediately? -When you update a Tracking Plan, for example, adding or removing a new property or editing the event or data type, the changes are typically applied within a few minutes. However, there can occasionally be a short delay, especially during periods of high usage across the platform. +When you update a Tracking Plan (for example, adding or removing a new property or editing the event or data type) the changes are typically applied within a few minutes. However, there can occasionally be a short delay, especially during periods of high usage across the platform. If you still see events flagged or properties omitted shortly after making changes, try the following: