{"id":"https://openalex.org/W2210667604","doi":"https://doi.org/10.1016/j.eswa.2015.12.025","title":"Bank branch operational performance: A robust multivariate and clustering approach","display_name":"Bank branch operational performance: A robust multivariate and clustering approach","publication_year":2015,"publication_date":"2015-12-29","ids":{"openalex":"https://openalex.org/W2210667604","doi":"https://doi.org/10.1016/j.eswa.2015.12.025","mag":"2210667604"},"language":"en","primary_location":{"id":"doi:10.1016/j.eswa.2015.12.025","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eswa.2015.12.025","pdf_url":null,"source":{"id":"https://openalex.org/S13144211","display_name":"Expert Systems with Applications","issn_l":"0957-4174","issn":["0957-4174","1873-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Expert Systems with Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015162886","display_name":"Oscar Herrera-Restrepo","orcid":"https://orcid.org/0000-0001-8193-999X"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Oscar Herrera-Restrepo","raw_affiliation_strings":["Grado Department of Industrial and Systems Engineering, System Performance Laboratory, Virginia Tech, Falls Church, VA 22043, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Grado Department of Industrial and Systems Engineering, System Performance Laboratory, Virginia Tech, Falls Church, VA 22043, USA","institution_ids":["https://openalex.org/I859038795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056968886","display_name":"Konstantinos Triantis","orcid":"https://orcid.org/0000-0002-7407-290X"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Konstantinos Triantis","raw_affiliation_strings":["Grado Department of Industrial and Systems Engineering, System Performance Laboratory, Virginia Tech, Falls Church, VA 22043, USA"],"raw_orcid":"https://orcid.org/0000-0002-7407-290X","affiliations":[{"raw_affiliation_string":"Grado Department of Industrial and Systems Engineering, System Performance Laboratory, Virginia Tech, Falls Church, VA 22043, USA","institution_ids":["https://openalex.org/I859038795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110023929","display_name":"William L. Seaver","orcid":null},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"William L. Seaver","raw_affiliation_strings":["Business Analytics & Statistics Department, Haslam College of Business, The University of Tennessee, Knoxville, TN 37996-0532, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business Analytics & Statistics Department, Haslam College of Business, The University of Tennessee, Knoxville, TN 37996-0532, USA","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033753034","display_name":"Joseph C. Paradi","orcid":"https://orcid.org/0000-0001-6342-8643"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Joseph C. Paradi","raw_affiliation_strings":["Centre for Management of Technology and Entrepreneurship, University of Toronto, 200 College Street, Toronto, Ontario M5S 3E5, Canada"],"raw_orcid":"https://orcid.org/0000-0001-6342-8643","affiliations":[{"raw_affiliation_string":"Centre for Management of Technology and Entrepreneurship, University of Toronto, 200 College Street, Toronto, Ontario M5S 3E5, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100754390","display_name":"Haiyan Zhu","orcid":"https://orcid.org/0000-0001-6474-615X"},"institutions":[{"id":"https://openalex.org/I4210127050","display_name":"Rogers Communications (Canada)","ror":"https://ror.org/032bte841","country_code":"CA","type":"company","lineage":["https://openalex.org/I4210127050"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Haiyan Zhu","raw_affiliation_strings":["Rogers Communications Inc., Toronto, Ontario M4W 1G9, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rogers Communications Inc., Toronto, Ontario M4W 1G9, Canada","institution_ids":["https://openalex.org/I4210127050"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5056968886"],"corresponding_institution_ids":["https://openalex.org/I859038795"],"apc_list":{"value":3500,"currency":"USD","value_usd":3500},"apc_paid":null,"fwci":3.3361,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":{"value":0.92363441,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"50","issue":null,"first_page":"107","last_page":"119"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10127","display_name":"Banking stability, regulation, efficiency","score":0.9488000273704529,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11911","display_name":"Spatial and Panel Data Analysis","score":0.9473999738693237,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/data-envelopment-analysis","display_name":"Data envelopment analysis","score":0.8127892017364502},{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.7623167634010315},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7258034944534302},{"id":"https://openalex.org/keywords/aggregate","display_name":"Aggregate (composite)","score":0.6114125847816467},{"id":"https://openalex.org/keywords/principal-component-analysis","display_name":"Principal component analysis","score":0.5710558891296387},{"id":"https://openalex.org/keywords/efficient-frontier","display_name":"Efficient frontier","score":0.5536693334579468},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.49853038787841797},{"id":"https://openalex.org/keywords/cluster","display_name":"Cluster (spacecraft)","score":0.46616891026496887},{"id":"https://openalex.org/keywords/frontier","display_name":"Frontier","score":0.4475381076335907},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.23289847373962402},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.1408090889453888},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.11738988757133484},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09359565377235413},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.06677472591400146}],"concepts":[{"id":"https://openalex.org/C22088475","wikidata":"https://www.wikidata.org/wiki/Q647974","display_name":"Data envelopment analysis","level":2,"score":0.8127892017364502},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.7623167634010315},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7258034944534302},{"id":"https://openalex.org/C4679612","wikidata":"https://www.wikidata.org/wiki/Q866298","display_name":"Aggregate (composite)","level":2,"score":0.6114125847816467},{"id":"https://openalex.org/C27438332","wikidata":"https://www.wikidata.org/wiki/Q2873","display_name":"Principal component analysis","level":2,"score":0.5710558891296387},{"id":"https://openalex.org/C51485801","wikidata":"https://www.wikidata.org/wiki/Q16966861","display_name":"Efficient frontier","level":3,"score":0.5536693334579468},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.49853038787841797},{"id":"https://openalex.org/C164866538","wikidata":"https://www.wikidata.org/wiki/Q367351","display_name":"Cluster (spacecraft)","level":2,"score":0.46616891026496887},{"id":"https://openalex.org/C2778571376","wikidata":"https://www.wikidata.org/wiki/Q1355821","display_name":"Frontier","level":2,"score":0.4475381076335907},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.23289847373962402},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1408090889453888},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.11738988757133484},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09359565377235413},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.06677472591400146},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2780821815","wikidata":"https://www.wikidata.org/wiki/Q5340806","display_name":"Portfolio","level":2,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C192562407","wikidata":"https://www.wikidata.org/wiki/Q228736","display_name":"Materials science","level":0,"score":0.0},{"id":"https://openalex.org/C159985019","wikidata":"https://www.wikidata.org/wiki/Q181790","display_name":"Composite material","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.eswa.2015.12.025","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.eswa.2015.12.025","pdf_url":null,"source":{"id":"https://openalex.org/S13144211","display_name":"Expert Systems with Applications","issn_l":"0957-4174","issn":["0957-4174","1873-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Expert Systems with Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W643606810","https://openalex.org/W1507787960","https://openalex.org/W1589963777","https://openalex.org/W1973326706","https://openalex.org/W1985417099","https://openalex.org/W1987736562","https://openalex.org/W1997455798","https://openalex.org/W2001157338","https://openalex.org/W2002216616","https://openalex.org/W2007321655","https://openalex.org/W2010613714","https://openalex.org/W2042973961","https://openalex.org/W2043181986","https://openalex.org/W2049545950","https://openalex.org/W2054834816","https://openalex.org/W2073822843","https://openalex.org/W2075572495","https://openalex.org/W2076452041","https://openalex.org/W2081787994","https://openalex.org/W2088225495","https://openalex.org/W2088756387","https://openalex.org/W2094695523","https://openalex.org/W2097173585","https://openalex.org/W2102946508","https://openalex.org/W2110645003","https://openalex.org/W2111652331","https://openalex.org/W2113853667","https://openalex.org/W2132870677","https://openalex.org/W2140190241","https://openalex.org/W2152575098","https://openalex.org/W2160172778","https://openalex.org/W2217141937","https://openalex.org/W2506753585","https://openalex.org/W2790799474","https://openalex.org/W3122606468","https://openalex.org/W3124170885","https://openalex.org/W4206300474","https://openalex.org/W6661321042","https://openalex.org/W6689055965"],"related_works":["https://openalex.org/W1980707780","https://openalex.org/W2011801048","https://openalex.org/W2060124870","https://openalex.org/W1534463048","https://openalex.org/W2192909191","https://openalex.org/W1969584213","https://openalex.org/W2012595567","https://openalex.org/W4387851133","https://openalex.org/W2919289497","https://openalex.org/W2736559621"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":3}],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2025-10-10T00:00:00"}
