Apple Support

Name: Apple Support
Rating: 3.7 (305 reviews)
Author: Apple

We’re here to help

Free

305 Ratings
Ages

4+
Years
Category

Utilities
Developer

Apple
Language

EN
+ 29 More
Size

70.7
MB

Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans and certain features of the app and/or AppleCare plans are only available in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.

Ratings & Reviews

3.7

out of 5

305 Ratings

Works only locally
03/05/2024

firstmiro
Many times tried, never received call from Apple support while being abroad. Warning!If you have two numbers in your phone and change location in Support app to much the foreign location you are actually at, you will reach the local Apple support. But that will also change you location (country) in your Apple’s account settings. And you will wait a year to change it back. Very poor design of this app.
Works only locally
03/05/2024

firstmiro

Many times tried, never received call from Apple support while being abroad. Warning!If you have two numbers in your phone and change location in Support app to much the foreign location you are actually at, you will reach the local Apple support. But that will also change you location (country) in your Apple’s account settings. And you will wait a year to change it back. Very poor design of this app.
Apple Care+ Subscription
17/04/2023

antihazard
It’s very nice that you were able to develop dedicated application “Support” but not being able to implement “cancel” feature for the Apple Care+ subscription. It’s ridiculous how easy is to buy it and now to cancel I have to use PHONE number, to call somewhere. Truly biggest and the richest company in the world.
Apple Care+ Subscription
17/04/2023

antihazard

It’s very nice that you were able to develop dedicated application “Support” but not being able to implement “cancel” feature for the Apple Care+ subscription. It’s ridiculous how easy is to buy it and now to cancel I have to use PHONE number, to call somewhere. Truly biggest and the richest company in the world.
No mail address for support
30/04/2024

Iuliia Vo.
It is impossible to contact apple and resolve an issue. I have wasted more than two hours and couldn't find any options except contact support in Polish. Unfortunately I cannot speak Polish and it is really strange there is no English or email option. What people silent people should do?Looks awful
No mail address for support
30/04/2024

Iuliia Vo.

It is impossible to contact apple and resolve an issue. I have wasted more than two hours and couldn't find any options except contact support in Polish. Unfortunately I cannot speak Polish and it is really strange there is no English or email option. What people silent people should do?Looks awful
After opening it tells me to open app
10/05/2023

Uncle Ben's 997
Funny story: after opening it shows me the banner to open the app, not the website. Maybe that's why the contact options are just frozen and I can't get the support. Good job! Make the support app not work = don't have to support the users :).
After opening it tells me to open app
10/05/2023

Uncle Ben's 997

Funny story: after opening it shows me the banner to open the app, not the website. Maybe that's why the contact options are just frozen and I can't get the support. Good job! Make the support app not work = don't have to support the users :).

• Performance enhancements and bug fixes

Version 5.12.1

25 Feb

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data