Base is a modern power company on a mission to make Texans’ power more reliable and affordable. Base customers save on their monthly electric bills and enjoy power without interruption through a battery-powered home energy service.

When you switch to Base as your energy provider, you get a battery for 1/10 of the cost of other backup batteries or generators. When the grid is up and running, the Base battery will improve grid stability, and when the grid goes down, Base will protect customers’ homes from power outages. Base customers gain access to reliable battery backup and bill stability, without the high upfront costs of traditional home batteries or needing to install solar.

The upfront cost is a one-time fee of $3,000 to cover installation, which is 1/10 of the cost of other home batteries or generators on the market today.

To get your custom quote for energy, submit your information on the website. When it’s your turn to come off of the waitlist, Base will inform you of your personalized energy rate.

Base operates in deregulated areas of Texas where you can select your own provider, including regions serviced by the following Transmission and Distribution Utilities (TDUs): Oncor, Centerpoint, TNMP, AEP, and Lubbock Power and Light. Enter your address to check your home’s eligibility and the timeline for installation.

There are four steps in switching to Base:
‍
(1) a quick consultation to make sure your home qualifies for service
(2) enrollment in our retail electricity service and in our battery agreements
(3) a couple of signatures on permitting documents
(4) scheduling your battery install. Base will handle everything else

This process can take between 1-5 weeks from start to finish. You can read more about each of these steps in our guide.

With Base's Gen 1 technology, the average customer is fully protected from 97% of potential outages. As we improve our prediction software and battery network, outage coverage will improve over time.

In the event of an outage, Base notifies customers with their expected battery duration, tips to extend their coverage, and a timeline for grid power restoration.

Base offers home backup for critical appliances, like your fridge, lights, and outlets. The loads we cover depend on your subpanel, i.e. the breaker box often found in the garage. You can learn more by joining our waitlist - when Base becomes available, our team of engineers will conduct a site survey to tell you exactly what will be backed up.

Base offers a 20kWh battery and 11kW inverter, one of the largest home backup systems on the market. Our batteries have longer duration and can backup more appliances in your home than almost any other home backup solution.

Base batteries are designed to last over 15 years and withstand extreme temperatures. Base owns the battery and will handle the warranty and any other maintenance on the system.

Yes, Base batteries can integrate with existing solar panels, enhancing the value and efficiency of your solar system in a more cost effective way than high cost alternatives. Solar installations are more complex and provide whole home back up.

Base's solar integration does not affect your warranty. We do not need to rewire your existing solar devices to install. Feel free to send your warranty to [email protected] to confirm.

If you don’t have solar yet but would like both solar panels and a battery installed, Base expects to add this offering in the future. We recommend signing up so you are the first to know about availability.

Base's hardware is UL certified - the ‘gold standard’ of electrical systems safety for all home appliances. Our electricians are licensed, bonded, insured + certified. All electricians work under a Master Electrician.

Here’s a summary of the Base Agreements:
1) Base can access the battery when necessary, and handles maintenance & warranty. All applicable warranties from the installer and manufacturer are passed to you.
2) Base will be your energy provider for the life of the battery and will renew energy prices annually below the market average
3) If you move, you can transfer to the next homeowner at no cost to you or them
4) As Base is in Beta, back up energy should not be used for life critical devices and cannot be guaranteed
5) You can't steal or damage the battery without fees.

If you ever want to cancel with Base, you only have to pay for de-installation, which is $1,000. You don’t have to pay for de-installation if you move after 5 years, transfer to the next homeowner, or if the renewal price exceeds market average.

If your contract is up within the next 3 months, we’ll schedule your switch and installation to avoid triggering the early cancellation fee. If not, we’ll cover up to $250 of your early cancellation fee for switching. Please contact us to review your exact situation so we can help.

Certainly, shoot us a text at 866-479-7697 and we’ll give you a call.