消费者于1月5日在纽约一家Best Buy商店购买了一台***品牌笔记本电脑，在使用几天后发现屏幕出现竖向黑线的问题。将设备送回购买地后被告知制造商负责保修，现寻求官方客服帮助解决。
Dear *** Products Customer Service,
On January 5, I purchased a *** laptop, a satellite u205-s5002, from Best Buy on 1375 6th Avenue(bet 55th & 56th St) New York, NY 10019.
I paid a sale price of $ 899.99 plus tax. Unfortunately, the laptop does not function. Three days ago, it suddenly started malfunctioning. At the top of the screen I could see black lines up and down. I immediately brought the laptop into Best Buy where I purchased it. The 'Best Buy' people told me that the manufacturer, ***, is responsible for all defects. Please let me know at once how you plan to find any solutions for the problem. I can't help worrying about my laptop's malfunctioning.
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