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我的博客已迁移到xdoujiang.com请去那边和我交流
iTop,作为全面支持ITIL流程的一款ITSM工具,具有强大的ITSM功能,开源免费,简单易用.
iTop,即IT运营门户（IT Operation Portal）,是一个开源web应用程序,用于IT环境的日常运营.
它基于ITIL最佳实践,而又不拘泥于任何具体流程.它很灵活,可以适应不管是非正式的、务实的流程,
还是严格遵循ITIL的流程.它的核心是CMDB,即配置管理数据库（Configuration Management Data Base）.
CMDB是iTop最早开发的部分,然后是工单流程和其它衍生流程.它的理念是，CMDB必须是业务工具.
保证CMDB的准确性和最新性的唯一方式是:IT团队（如技术支持代理、IT工程师等）每天使用它.
此外,CMDB与其它IT工具（如监控系统、报表工具、自动化库存等）整合得越多,CMDB就越全面.
一、基础环境
1、安装基础包
apt-get -y
install
unzip apache2-mpm-prefork php5-cli mysql-server-5.5 axel libapache2-mod-php5 php5-mysql php5-mcrypt php5-gd php5-ldap
2、版本
cat
/etc/debian_version
7.8
3、内核
uname
-r
3.2.0-4-amd64
二、安装itop
1、下载包
axel -n 10 http:
//sourceforge
.net
/projects/itop/files/itop/2
.2.0-beta
/iTop-2
.2.0-beta-2371.zip
2、创建网站目录
mkdir
-p
/var/www/itop
3、解压到网站根目录
unzip iTop-2.2.0-beta-2371.zip -d
/var/www/itop
4、先查看下安装需求
cat
/var/www/itop/INSTALL
Prerequisites:
iTop requires
- A web server running PHP 5.2.0 or higher, with PCRE, SESSION, php-xml, mysql, iconv, simplexml,
hash
, json and soap support.
If you wish to use LDAP authentication,
then
LDAP support must be enabled
in
PHP.
- A connection to MySQL 5.0 or higher database
Web browser support:
iTop is developed using FireFox 3.x+ and tested with IE 8+, Safari 5+ and Chrome.
Installation:
1. Unzip the distribution (be sure to unzip the subdirectories) and copy the
content of the
"web"
directory
in
your webserver s document root. If you
don t have direct access to the web server s
file
system, put the files
in
a directory on your
local
machine and transfer the content of the
directory on your web server using,
for
example,
ftp
.
2. Ensure that all the scripts have the appropriate owner (
if
PHP is running
in
safe mode, having some scripts with an owner different from the owner of
other scripts will be a problem).
Check the access rights on the files
/folders
: the setup needs to have write
access either to the whole directory where iTop is installed or to the following
subdirectories (create them
if
needed)
- conf
- data
-
env
-production
- log
3. Open the main iTop directory
in
your web browser. iTop should
then
display
the setup instructions on
screen
.
5、授权
chown
www-data.www-data itop/ -R
6、我们这里从网页上进行安装和配置http:
//10
.1.10.117
/itop/web/setup/index
.php
7、
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三、参考文章
https:
//wiki
.openitop.org/
http:
//itop
.itilxf.com/
http:
//sourceforge
.net
/projects/itop/
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本文转自 xdoujiang 51CTO博客，原文链接：http://blog.51cto.com/7938217/1695965，如需转载请自行联系原作者
