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Create an outbound campaign using the console - Amazon Connect Customer

Create an outbound campaign using the console

The Connect Customer console provides two builders for creating outbound campaigns:

  • Guided Campaign Builder—Create single-channel campaigns with step-by-step guidance. Best for straightforward outreach on a single channel.

  • Visual Journey Builder—Design multi-channel, multi-step campaigns using an intuitive drag-and-drop canvas. Ideal for complex journeys that span multiple channels and include branching logic.