Requesting escalation — Ticket #4452699 (Copilot access issue)

[TrongTrinh0508]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Please describe your Copilot billing, signup, or activation issue
Hello GitHub Support Team,

I am contacting you regarding my GitHub Copilot annual subscription.

I purchased a one-year GitHub Copilot subscription and successfully completed the payment. However, my subscription appears to have been canceled even though only about three months have passed since the purchase.

I have attached my payment receipt as proof of purchase.

As a customer, I expected to receive the full 12 months of service that I paid for. Since the subscription was terminated much earlier than the purchased period, I would appreciate it if you could investigate this issue and explain why the cancellation occurred.

If this cancellation was made in error, I kindly request that my annual subscription be reinstated for the remaining period. If reinstatement is not possible, I would like to request a refund for the unused portion of the subscription.

Please let me know if you need any additional information from my side.
Here is My billing
https://github.com/account/receipt/ch_3T9GOPJFr6CCHwIi0zQrKxDk.pdf
image.png

Thank you for your assistance, and I look forward to your response.

Best regards,

My GitHub Username: TrongTrinh0508
"Personal info edited by staff"

What type of issue are you facing?
Cancellation

Plan
Copilot Pro

Do you want to cancel your Copilot Pro/Pro+ subscription and get a refund?
Yes

[github-actions[bot]]

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[v-ember]

Hi @TrongTrinh0508 ,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!