Waiting 4 weeks for Copilot Business licenses – Sales process seems broken

[dmoebius]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Copilot Enterprise

Body

Hi everyone,

I’m writing this to see if anyone else is experiencing similar delays or has advice on how to get a reaction from the Sales team.

On May 18th, I tried to order 7 Copilot Business licenses via the Sales contact form (since self-registration was suspended). Despite responding to their initial follow-up questions immediately, I have heard nothing for four weeks.

I wasn't even provided with a ticket number, so I have no way to reference my inquiry.

While I understand there might be high demand due to the switch to token-based pricing, waiting over a month for a simple B2B purchase is unacceptable.

Does anyone have a suggestion on how to accelerate this? Is there a specific contact or a "fast track" that I’m missing? Any advice on how to actually get someone to process an order would be much appreciated.

Thanks in advance!
Dirk

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[dknn]

There is something seriously wrong with the sales process for GitHub Copilot business licenses. It has been 8 months since we finally managed to get our first licenses, and the fact that nothing has changed since is frankly disappointing.
We were assigned a customer success manager, but after having to reschedule one meeting, we never heard from him or the original sales representative again. No one followed up, no one replied. Eventually I gave up and routed the purchase through a procurement partner just to avoid wasting any more time trying to buy something we were actively willing to pay for.