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"title": "Resolving rate limit issues caused by model switching",
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"answer": "If you've encountered rate limit issues due to frequent model switching, and have been informed it's related to 'problematic code', we recommend the following steps: First, ensure your Cody plugin or extension is updated to the latest stable version. Then, try logging out and back into your Sourcegraph account. This should resolve the issue and prevent future occurrences."
"answer": "If you encounter rate limit issues due to frequent model switching, update your Cody plugin/extension to the latest stable version. Then, log out and log back into your Sourcegraph account to resolve the issue. This solution addresses problems related to what Sourcegraph identified as 'problematic code' that caused some users to be incorrectly flagged or banned."
"title": "GoLand on macOS repeatedly prompts for Cody login despite successful authentication.",
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"answer": "To resolve this, please ensure that GoLand is configured to use the native macOS Keychain for storing passwords. This allows the application to securely remember your login credentials. To check this setting, navigate to **Settings** (or **Preferences** on macOS) > **Appearance & Behavior** > **System Settings** > **Passwords** and verify that the option **'In native Keychain'** is selected. If it's not, select it and restart GoLand."
"title": "As the Title says I'm stuck at \"Starting Cody...\" in PhpStorm.",
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"answer": "To resolve the \"Starting Cody...\" hang in PhpStorm on Ubuntu 24.04, try these additional troubleshooting steps: Verify JCEF (Java Chromium Embedded Framework) is properly enabled with correct VM options, ensure all required system packages are installed (libnss3, libatk-bridge2.0-0t64, libxss1, libgbm1, libasound2t64), and check your IDE logs for specific errors. If problems persist, try resetting the IDE cache or reinstalling the Cody plugin."
"answer": "Yes, Sourcegraph maintains a status page for monitoring Cody and other services. You can check the status page at 'Sourcegraph Status' which shows maintenance events and service availability. During outages, Sourcegraph also posts announcements about scheduled maintenance that may affect service here: https://sourcegraphstatus.com/"
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