That’s it 2025! THANK YOU for an incredible year. You’ve been with us through all the growth 🎢, and we couldn’t be more grateful. We hope you get to rest, recharge, and celebrate—you sure deserve it. ❤️❄️
Freshworks
Software Development
San Mateo, California 1,155,465 followers
Providing people-first AI service software to deliver exceptional customer and employee experiences.
About us
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Website
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https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
External link for Freshworks
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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A huge thank you to every runner who signed up for the Freshworks Chennai Marathon! 🚀 Just 10 days till we hit the roads together on Jan 4. See you at the start line, Chennai runners! 🔥🏅 Chennai Runners #FCM2026 #ChennaiMarathon
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We all want results. Not hype. At #FortuneBrainstormAI, our CEO Dennis Woodside discussed how businesses like Vermeer Corporation—a century-old Iowa manufacturer of wood chippers and agricultural equipment—approach AI. Their perspective is clear: “They need results, they need to grow their business, they need to serve their customers.” Vermeer uses AI to instantly parse thousands of technical manuals, helping their human service agents quickly answer customer questions about specific parts. Simple, practical, measurable. That's what Freshworks' 75,000 customers are asking for: software that helps them serve customers and grow, without adding complexity or losing control. Read the full coverage from the comments below
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Happy Holidays to our customer, Databricks! Thanks for letting us be part of your journey toward a more seamless employee experience. Here’s to an even brighter, AI-driven 2025. ✨
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It's time to unscramble your operations. #FreshworksUncomplicates
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Holiday spikes don’t have to mean burned-out teams and angry customers 🙅 Customer service expert •Shep Hyken puts it simply: “If you told a chatbot your package was lost, it would likely just acknowledge it and connect you with an agent. But agentic AI will recognize that your package is lost, cancel that order, and create a new one, all without needing to be transferred.” That leap from information to action changes everything: ✅ Fewer transfers and holds for customers ✅ Less copy-paste drudgery for agents ✅ More time for the hard stuff: tricky refunds, emotional conversations, relationship-building Old-school bots apologize for your lost package. Agentic AI replaces it. Learn how retailers are bracing for another holiday rush with agentic AI laying the groundwork. Link in comments 👇 🔗