Question 1

How can I get a refund?

Accepted Answer

All purchases from Celeste’s Closet are final sale. Unfortunately, we are unable to provide refunds once an order has been completed. Please make sure to review product descriptions and sizing information carefully prior to checkout, as we do not offer returns or issue refunds after your order is placed.

Question 2

Are prices negotiable?

Accepted Answer

Yes, all prices are negotiable! If you have an offer feel free to send me one through DM or message me on Depop!

Question 3

How long does shipping take?

Accepted Answer

Our shipping is fast and efficient! For shipping around regional areas in Mississauga it takes around 1 to 2 business days depending on when the order is sent out. For orders around Ontario it can take around 3 to 5 business days.

Question 4

Can I reserve an item?

Accepted Answer

Yes! If you believe an item may be sold quickly, you can put an item on hold for 3 days. And if you are unable to purchase the item by then it will be taken off hold. To extend this, please contact the shop owner.

Question 5

Do you offer bundle deals?

Accepted Answer

Yes I do! If you purchase multiple items from my shop discounts on bundle orders may be offered (e.g. 10%-20% off).

Question 6

What payment methods do you accept? (e.g., E-transfer, PayPal, cash)

Accepted Answer

I accept a variety of payment methods, such as e-transfer, cash, and PayPal. Cash is only accepted for in person pick-up items. Using E-transfer is highly encouraged.

Question 7

Where are you located for pickup?

Accepted Answer

I'm located in Mississauga, ON. Near the Erin Mills area. Please DM me for more info on pick-up locations.

Question 8

Do you take returns?

Accepted Answer

No. I do not offer returns on any of my items. Due to the type of clothing pieces I sell all items are sold as final sale and cannot be returned. Thank you for your understanding

Question 9

Can I do contactless porch pickup?

Accepted Answer

Yes. If you would like to pick-up an item please contact me for more information.

Question 10

Will you be posting more items soon?

Accepted Answer

Yes of course! New items are listed based on my personal inventory. I'm always updating my style!

Question 11

Do you have this in another size/color?

Accepted Answer

Most items are only available in the colour/size it comes in. All products are unique, so there are no clothing pieces that are exactly alike.

Question 12

Do you ship internationally?

Accepted Answer

No we do not currently ship internationally. Shipping is only offered within Ontario at various price points depending on your location.

Celeste's Closet ୨୧

Welcome to my shop! Selling pre-loved items from my closet! DM to purchase or use Depop, located in Mississauga📍

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