Question 1

What is Smeraldo Secrets?

Accepted Answer

Smeraldo Secrets is a fan store that sells designs inspired by your faves! Intended initially to sell prints and posters, we now sell apparel, accessories, stationary, and homeware. Though it’s our prints that are still the most popular!

Question 2

Where does Smeraldo Secrets ship to?

Accepted Answer

Smeraldo Secrets ships worldwide! However, this depends on which store you use. Redbubble ships globally, while Spring and TeePublic ship to several international countries.

Question 3

Why do you use several platforms to sell your products?

Accepted Answer

Great question! To run an entire independent store costs a lot of money and takes a lot of work. We would absolutely love to create our own store someday, but as we start, we are using several platforms to be able to sell all the products we love and to as many countries as possible.

Question 4

How do you fulfill your products?

Accepted Answer

As we are operated all by one person (a fangirl who is also disabled), printing and shipping our products isn’t possible, but we refuse to let that stop our dream! Each store we use takes our designs, prints, and ships them for us. So, if you ever need to return an item, you should contact the store you used; they can help you!

This also means that we, as the designers, receive a smaller profit percentage. The prices you see cover primarily the fulfillment and shipping of your order, and we get a smaller amount for our designs as profit.

Question 5

Can I combine my order through different sites?

Accepted Answer

Unfortunately, this is not possible at this time. Each order must be made through their respective stores and cannot be combined in shipping. We know this is frustrating, but we hope to open one storefront that is entirely our own in the future, and that may one day be possible with your support!

Question 6

Can I have my order’s design customised?

Accepted Answer

Unfortunately, at this moment in time, we do not offer this option. In order to make a custom design we would have to charge for the alterations and it’s not something we can currently officially process through the platforms we use.

Question 7

What artists inspire your designs?

Accepted Answer

We love lots of different artists and our list is constantly growing! But some of the artists that inspire us are:  BTS, Stray Kids, TXT, BLACKPINK, Jade, Perrie, Leigh-Anne, Sabrina Carpenter, Chappel Roan and 5SOS!

Question 8

Do you do sales or discount codes?

Accepted Answer

Yes, we do! Each store operates differently, so you need to keep an eye out for them each to find the sales and discounts. However, we usually post about it on our socials when they are live!

Question 9

I see you sell the same product on two different stores and the price is different. Why is that?

Accepted Answer

Well spotted! This is quite common, as different stores charge different prices to fulfill these items. They also may be made slightly differently to each other. We do this because some stores may be more accessible to some countries than others, depending on the fulfillment location. You can buy from any store, whichever works best for you!

Question 10

I’ve ordered from your store and want to post it on social media! Can I tag you?

Accepted Answer

Yes, please! Fan photos and videos are a huge help to small businesses like ours, and we’d absolutely love to see what you’ve ordered! You can find us on Instagram and TikTok under @smeraldosecrets

Question 11

I really want to support your small business but can't afford to right now. Is there anything else I can do?

Accepted Answer

Absolutely! We understand that not everyone can afford to support us financially, and that's okay! Supporting us on social media is free and is a huge help. Following us, liking and engaging with our content really can help us reach a new audience. You can follow us on TikTok and Instagram with the username @smeraldosecrets. It's also the best place to find out about any sales, discounts or giveaways!

Question 12

I'm an influencer / have a big account. Can we collaborate?

Accepted Answer

We are a small business so it costs us money to be able to collaborate with people. However, we will try our best! If you reach out to us on our socials or email smeraldosecretsstore@gmail.com we can chat to you to discuss what is possible.

Unfortunately, we cannot afford to pay for sponsorships, but we may be able to send you a small gift in exchange for a post or host a giveaway!

Question 13

I just received a freebie from you at an event! Are these available to buy?

Accepted Answer

We hope you enjoy your freebie! Our freebie prints are typically designs from our store with our store info on the back. You can buy the prints without the details on the back and on various products on our store! However, if you have received a photocard of an idol with our details on, these are currently unavailable for sale.

We sometimes bring them to events we attend or our friends will take some on our behalf. If you like the freebie you've received and have an amazing time at the event! It would mean the world if you end up taking photos of the freebies you've received today to tag us! We are @smeraldosecrets on Insta and TikTok ‪♡‬

Smeraldo Secrets

Merch made with love ‪♡‬ Inspired by your faves!

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