How to Automate the Booking Process
Recently we have been working on an automated time-saving system which could potentially help you in your daily running of your guesthouse or hotel.
What we would like, is to have some feedback from YOU.
So, what is this system?
It’s an automatic system which does everything for you as soon as the booking comes in.
We call it the REACTION ENGINE.
It is basically reacting to an event, for example, when a booking comes in.
So you can go ahead and use the four features it has.
- Schedule: you can schedule it to react before or after the event.
- Event: for example, the event of a new booking happening.
- Execute at: immediately, one week after, etc.
- Task: preauthorise client credit card, send email, etc.
So, for example, if you ask the system to do a pre-authorisation of a client credit card immediately after a new booking has come in, this is what it will do. It will check that the credit card has enough money on it to take a deposit. If it’s successful, it could go to the next task, which could be to send an email to the guest. If it’s unsuccessful, the system will email the guest and let them know that the booking didn’t go through.
But the best thing about this is that you don’t have to do anything.
You can create whatever email you want to send them. You can send them information about check-in times, information about your restaurant, or whatever you want.
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Another amazing feature of the system is that it will recognise when a booking is done through booking.com, and send the customer an email asking for their real email address. This means you can communicate directly with the customer as opposed to through booking.com. Plus you can use this email-address for future marketing and communication with the customer.
Doesn’t that sound like an amazing time-saver?
Another thing that I’ve been looking into adding to the system is text-messaging. So instead of emails, customers would receive a text-message. That’s simply because emails can get overlooked, but text-messages can’t. Do you think that would be helpful?
So, I have two questions for you!
(1) Is this something that will be beneficial to you? and (2) What other automated tools would you like to see which could be helpful for you in your day-to-day running of your guesthouse?
Please let us know! Comment below or send us an email at mark@boostly.co.uk!
Watch this video for more information about the tool!
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