Redesigning the feedback process between panelists and candidates
About the project
WeTrack is an applicant tracking system that automates and streamlines the company’s hiring process. By creating a smooth flow between personas like TA, Panelist(interviewee), and candidate, it makes recruitment more efficient and organized.
For privacy reasons, the company name has been changed
Understanding the problem space
A. With over 100+ interviews happening daily, making the process of giving feedback a piece of cake was the biggest challenge
- Feedback Friction: Cumbersome systems and missing structured templates make it difficult for panelists to submit timely and detailed feedback
- Manual feedback entry: Filling extensive forms into the system for multiple candidates in a day was the biggest pain point
- Even after all of this, the rating skill requirement was largely overlooked.
Note: The organization has a mandatory step when sending a candidate report to the client. Comprehensive feedback from the panelists is crucial to ensure the report is rich and detailed. There’s no way around it.
With over 100 interviews happening daily, we introduced multiple key features to simplify the process for the panelists.
I. Diving the mandatory steps and adding indicators
One of the key feedback is that the requirement of adding a minimum 4 skills is being overlooked.
To tackle this, we highlighted the minimum skills required at the top as a progress bar indicating the panelist to complete it.
The primary CTA to move to the further process remained disabled until the required no. of skills was entered. Don’t worry, we also tell this in our designs.
II. Introducing Autofill functionalities
Who likes spending hours typing? Not our panelists for sure! We could not see them manually entering lines and lines of questions and answers.
To take away this pain point, we introduced the Autofill functionality. Enter skills, and the system completes your sentences, syncing with the video recording. Just like your twin!
III. Add and rate skills on the go
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Rating every skill is being overlooked, as our users said. Why not rate as you add?
After a lot of think-tanking between the product team and designers, we landed on this simple solution. To avoid this hassle in the future, rate each skill as you add it — quick and easy!
IV. Analyze your skill summary in a single click
A drawer opens up, showing the listed skills and their rating (in case you want to summarize)
B. We highly value the input of our interview candidates; their feedback is equally important. We understand that not every job interview is exceptional, but the experience can be! The primary take was to respond quickly and easily, even after a hectic interview
- Soft pushes for the user to enter their feedback. Using emojis to boost interaction.
2. Do not have to think much, just one-word solutions.
Impact
The two modules had a positive impact.
- The feedback turnaround time has decreased significantly, which is a huge win for the organization. This indicates that panelists are submitting their feedback at a much faster rate.
- Collecting responses even after a ‘could-be-better’ interview helped the entire team to create better experiences.
My take from this project
This project was what I call my ‘big break’. I learned multiple things from it, but some prime takeaways helped me introspect the designer in me.
- I truly understood the concept of collaboration and communication. Working alongside senior designers, product managers, and many stakeholders, I realized the difference I was creating. However, convincing the stakeholders on the design decision was a roller coaster and overwhelming at times, but in the end, it was all worth it.
- I developed the ability to empathize with users, grasp their pain points, and turn those insights into functional, user-friendly interfaces — a skill I still rely on today
Let’s catch up..maybe? Ping me..
