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iPhone 18 Pro Known Issues and What To Do About Each
The iPhone 18 Pro and iPhone 18 Pro Max have been on sale for about a month, and a consistent list of complaints has formed around them. Some are software bugs that Apple has already patched. Others are hardware quirks, and a few have not been acknowledged at all. None of them affects every phone, and many owners report no trouble. Still, anyone paying $1,199 or $1,299 has reason to check which issues are confirmed, which are fixed and which remain open. This guide covers five problems that keep coming up, from Face ID to the finish around the camera, followed by two smaller bugs Apple has patched and a checklist for new owners. Status information is current as of October 14, 2026.
1. Face ID failures
For the first time, the iPhone 18 Pro puts Face ID’s infrared camera under the display, which is what allowed the smaller Dynamic Island. Within days of launch, some phones froze and restarted after a failed face scan instead of simply asking for another try. Owners also described needing several attempts to unlock. Apple fixed the restart bug in iOS 27.0.1, released on September 28, and its release notes say so. Some owners claim the problem continues after the update. Apple has not said whether the cause was software timing or the sensor needing firmware tuning. Anyone still seeing it can reset Face ID under Settings…
