Study Case : Design Thinking
Hi, guys! Today, I’d like to share a new experience from my UI/UX learning journey. Maybe some of you are already pros, but I’m still struggling in the early stages, and I just finished my first case study on design thinking! Here, I will invite you to see the initial results that I have made.
This case study is about understanding the problems that often arise in the Instagram app based on user feedback. I analysed the Play Store reviews, classified some of the main problems, and tried to come up with creative solutions. For those of you who have more experience, I’m very open to feedback or new ideas!
Let’s learn and grow together. Don’t forget to share your insights in the comment section!
Overview
Instagram is one of the top 5 social networking platforms in the world and is a social media application that allows users to upload, edit, and share photos and videos. Instagram also has other features such as: Stories, Direct messages, Discover tab to explore other users’ content, Hashtags to connect with specific communities.
Problem Background
Despite Instagram being one of the favourite platforms for social networking, the reality is that it’s not immune to the problems that users often complain about. Whether you’re using it on your mobile phone, Chrome, or tablet, bugs and flaws often plague the experience. Here, I summarise some of the latest complaints and feedback from users on the Play Store to see what needs to be improved.
I have summarised some instagram customer complaints both mobile, browser and tablet users. And from some of the above complaints I draw a conclusion, some points of Instagram user complaints are:
Idea / Solution
Seeing the problems or complaints of some Instagram users, I try to find some ideas or solutions that can be tried, namely:
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How to solve bug problems and application performance:
- Double-checking that updates are happening includes developing a more structured update plan for the application, with beta testing first to reduce glitches that may occur.
- Resolve unfollow and account verification issues: Identify the root cause of technical issues that cause ‘automatic unfollow’ and ‘account suspension’, and implement a notification or recovery system when accounts are suspended.
Ways to improve the usability of the interface:
- Provide an option to activate the classic interface or the new user mode over the old one to meet the needs of users with different preferences.
- Provide interaction guides for new features so that users can adapt smoothly.
Solutions for use on Chromebooks:
- Improve the interface in Chrome OS to better match dark and light modes or provide more consistent theme options.
- Make it easier to navigate and interact with Instagram on a computer by adapting the controls and interface to more comfortably match the desktop user experience.
Prototype
Here’s a prototype plan that I created to solve some of the problems of Instagram users, both on mobile phones, websites, and on tablets
Testing
Sample Trial Plan that will be Submitted :
Early Development and Bug Fixes: Testing new features and fixes in the beta version which allows users to try out the app before the official update is implemented.
Chromebook Interface Prototypes are being developed to update the look of Instagram on Chromebooks with a more uniform theme and more accessible view settings.
Prototype View Options: Create an option that allows users to choose between the old or new view through account settings.
This wraps up one of my case studies in design thinking. If any readers out there have deeper insights into design thinking or UI/UX, let’s connect and learn together! I believe that by supporting each other, we can keep growing and refining our skills. Thank you for reading!
