Member-only story
Patience Tested
From Washer Woes to Dryer Drama
The story of my washer started out normally: it broke down, I called the warranty service, and I was hoping for a quick fix. I had no idea that this simple process would turn into a long, frustrating struggle that would eventually need the help of the law.
When my washer first stopped working, I called my home warranty service. They told me that a subcontractor from Mears Service Center would be out right away to fix the problem.
The contractor came, diagnosed what was wrong, and then left, promising to call the warranty service to get a new washer. As the days turned into weeks, my anger and the amount of laundry I had to do both grew.
When I called Mears and the warranty service several times, all I got were excuses and delays. Each side of the governmental tug-of-war pointed the finger at the other, leaving me in the middle.
As my patience ran out, I understood that some people say that having patience is a virtue. This saying means something very different when it comes to home goods and warranty services.
