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Karen Saxe Eppley

Karen Saxe Eppley

Karen Saxe Eppley is the founder of the Act Like A Great Communicator… a free community for ESL and native English speakers to improve communications skills.

My Eyes Are Up Here!

3 min readDec 2, 2025

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I have a bad habit I need to break.

I have a confession:
When I talk to people, I often look away. Not because I’m disinterested. Not because I’m hiding anything. I just… get lost in my own thoughts, like I’m scrolling through a mental Rolodex for the perfect sentence.

But here’s the uncomfortable part:
It can land as rude. Or distant. Or inattentive. And breaking the habit feels like wrestling an octopus — slippery, unpredictable, and harder than it should be.

Why Eye Contact Matters More Than Ever

We live in a digital world where face-to-face communication is rare enough that every signal counts double.

Eye contact:

  • increases connection (Stanford study)
  • boosts credibility (Harvard research)
  • raises perceived confidence (Michigan study)
  • strengthens emotional rapport (Gottman Institute)

In fact, humans spend 60–70% of a conversation looking at the other person’s face, and about 30–60% should be eye contact for it to feel natural. Go above that and it’s creepy. Go under that and it’s disconnected.

Guess which side I was drifting toward?

Where This Habit Hurts the Most

Let me paint a few too-real scenarios:

➡️ The job interview where you look away while answering the important question.
Not great.

➡️ The friend sharing something meaningful while you accidentally check out to “find the words.”
Ouch.

➡️ The business conversation where your sideways glance gets mistaken for hesitancy.
Expensive mistake.

➡️ The romantic moment where you break eye contact right when they’re being sincere.
Yes, that was me. More than once.

We teach people how to read us. Unfortunately, this habit teaches all the wrong lessons.

Why We Do It

This is the part that gave me relief:
Neuroscience shows that people look away when engaging in harder cognitive processing. It’s the brain’s way of shutting down visual input so it can focus.

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So I’m not rude.
I’m just… overloaded.

Training Myself Out of It

Here’s what I’m doing to shift the habit — and it’s already helping.

1. “Listen Fully Before Responding”

When I truly listen, I don’t need to look away mid-sentence to form a thought.

Research: Active listening reduces conversational errors by 32%.

2. “Intentional Eye Contact Moments”

I aim for eye contact at:

  • the beginning of a sentence
  • the end of a sentence
  • when making an emotional point

Not a constant stare, just moments.

3. “The Two-Second Rule”

Look at the person for two seconds after you finish speaking.
It slows you down and signals confidence.

4. Recording Myself

Nothing humbles you like watching yourself talk on video.
But the awareness works.

The Real Goal

I’m not trying to become the Eye Contact Police.
I don’t want perfection; I want presence.

Because the truth is simple:
People don’t remember our exact words, but they absolutely remember how present we were.

If you’ve struggled with this too, you’re not weird — you’re human. And humans are complicated communicators with busy brains trying to make meaningful connections.

I’m working on it.
You can, too.
And our conversations will be better for it.

Follow me on my Skool, YouTube, and Substack channels.

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Karen Saxe Eppley

Written by Karen Saxe Eppley

Karen Saxe Eppley is the founder of the Act Like A Great Communicator… a free community for ESL and native English speakers to improve communications skills.