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Enough with the Surveys!
You’ve wasted enough of my time!
We get it from all sides: drug stores, fast-food places, hospitals, and government agencies. They all want us to fill out customer surveys — usually after providing poor service. Just cut it out. I doubt management is clueless about their level of customer service. They generally know it stinks.
Usually, calling a government agency means packing a lunch and doubling up on meds. You’re almost guaranteed a long hold, followed by numerous transfers to the wrong department — multiple times. You can also count on being disconnected a couple of times during your odyssey. When you finally find the Holy Grail — the right person to talk to — you probably feel like Rocky Balboa after he went 15 rounds with Apollo Creed.
If you asked Rocky to go another round with Apollo, he’d no doubt say no. Likewise, asking me to stay on the phone a bit longer after navigating the minefield that is a government agency’s communications system is going to get a negative response.
Even when I go to McDonald’s and Dollar General (yes, I’m a high roller), I have clerks ask me to call in and fill out a survey. Particularly at the McDonald’s drive-thru, my user experience depends, in part, on other customers — especially the people in front of me. That McDonald’s commercial where the guy is holding up the line because he…
