Customer Service Letter to Whole Foods

I recently emailed a complaint letter to Whole Foods Corporation. As with all my consumer letters, I used my alias Leo “Ersatz” Lobo.

Email to Whole Foods Corporation Customer Service: (sent 6–10–26)

Question on Hot Bar Samples:

I love Whole Foods. You guys are the best. My uncle Ernie says you charge too much but like the saying goes, if you want the best you gotta pay for the best. My favorite thing about your store are the free hot bar samples. I especially like the orange chicken and fried rice. Delicious. I do have one recommendation. The large metal spoon you provide for the free samples is a little too big and maybe a bit unsanitary. Once I taste the orange chicken or teriyaki beef, there’s no towel to clean the spoon with. I can’t help but think someone used the metal spoon before me. Yuck. Maybe next time you can put out some plastic spoons to make the sampling easier. Just a thought.

All the best,

Leo “Ersatz” Lobo

On 6–17–26, I received a cookie cutter canned response email from Whole Foods thanking me for reaching out and stating they’re sorry to hear about my market experience. They claimed they will address the issue further with the company leadership team. I intended to post their reply in full but their email ended with the following…