Salesforce Communications Cloud Spring ’26 release
How DRO and Enhanced Decomposition Workspace signal a shift toward more connected, adaptable fulfillment models
The Salesforce Communications Cloud Spring ’26 release introduces capabilities aimed at addressing long-standing challenges in service automation and fulfillment orchestration. As organizations evaluate their communications technology roadmaps, two features stand out for their potential business impact: Dynamic Revenue Orchestrator (DRO), which enables sophisticated post-sale fulfillment scenarios such as asset transfers and plan modifications, and the Enhanced Decomposition Workspace, which streamlines product modeling aligned with TM Forum SID standards.
At Slalom, we’re helping clients assess how these enhancements can reduce operational complexity and accelerate their digital transformation initiatives.
Orchestrate move and change orders from Industries CPQ
DRO now brings powerful capabilities directly in Industries Configure, Price, Quote (CPQ), allowing teams to streamline order fulfillment without disrupting existing workflows.
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We see this enhancement as an opportunity for organizations to reduce operational complexity and improve customer satisfaction. Because it’s pre-integrated with Industries CPQ on the Salesforce core platform, it can also serve as a practical first step for teams currently on the managed package (Vlocity) model to begin migrating to core, unlocking improved performance and reliability. DRO can also replace Order Management within an existing Communications Cloud instance, allowing your organization to run the most advanced orchestration capabilities Salesforce has to offer.
Business use cases:
- A customer is moving into a new home and needs their internet services transferred to the new location. From a MOVE order, Dynamic Revenue Orchestrator automatically creates an orchestration plan that handles the service deactivation request at the old address and coordinates equipment delivery and activation at the new address.
- A rapidly growing company needs to upgrade their internet speed to accommodate more employees at their office from 500 Mbps to 1 Gbps. The change order orchestration plan evaluates whether existing equipment supports the internet speed upgrade, can schedule any necessary hardware changes, and activate the service to minimize downtime and coordinate fulfillment activities.
Together, these scenarios highlight how DRO can bring greater coordination and visibility to fulfillment processes that have traditionally been fragmented across systems.
Design decomposition rules using the Enhanced Decomposition Workspace
Designing and managing decomposition rules remains a complex challenge for communications companies. The workspace provides improved visibility into decomposition rule implementation, which can help teams design product models based on TM Forum Product, Service, and Resource standards more effectively. This framework is widely adopted among telecom providers for managing complex product catalogs, system integrations, and service delivery.
Business use case:
- An internet service provider configuring a new bundle in Salesforce Communications Cloud can use the Enhanced Decomposition Workspace to view all inherited product class rules and verify how the bundle breaks down into technical components.
- When a telecom company partners with a reseller for broadband internet services, alignment on TM Forum Product, Service, and Resource–compliant models can facilitate faster integration of product catalogs and fulfillment logic, helping reduce onboarding timelines and speed time-to-market.
These capabilities can help simplify how complex product models are designed, maintained, and scaled across evolving ecosystems.
What this means for your roadmap
As the No. 4 global Salesforce partner, Slalom works with clients to evaluate how capabilities like Dynamic Revenue Orchestrator and the Enhanced Decomposition Workspace fit into broader transformation efforts. Whether you’re looking to modernize your order management, streamline complex order fulfillment, or gain visibility into technical product decomposition, these capabilities introduce new opportunities to improve speed, visibility, and operational efficiency.
For more details on the Spring ’26 release, visit the official Salesforce Spring ’26 Release Notes.
Slalom is a fiercely human business and technology consulting company that leads with outcomes and teams with leaders, bringing more together. Learn more about how we partner with Salesforce and connect with our team.
