Error Prompt Screen
UX Challenge
Error prompts are designed to guide users in making correct choices or actions. They can inform users about what is expected and what they need to do to proceed. This guidance is particularly helpful for new or inexperienced users as it can also assist in data protection.
Challenge
Write an error message that prompts them to fix the error without shaming them for having a fake-sounding name.
Scenario
A user is creating an account. When they come to the step where they are asked to enter their name, they get an error message. A fraud detection software thinks their name is fake — but it’s wrong 5% of the time.
Body Message
45 characters max
Response
Brainstorm
Error prompts are easily accessible site helpers with the intent of guiding the user. In the case above a designer should be careful with the choice of words as any use of careless words could stop the potential user from opening an account with the site.
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It will be fruitful to put myself in the position of this user to be able to give an adequate solution to his situation.
Goal
The goal here is to create an error message for the potential user that is devoid of shaming the user in whichever guise.
Value proposition
The value to give here is guidance, safety, and easier creation of accounts.
Message Body: The message body ‘please assist us to verify your identity’ shows empathy and willingness to assist the user in creating an account easily.
This will enable the user to have his way into the site easily without delay.
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