Don’t Chase Away Your Customers.

So they didn’t make it easy-which allows me to gain wisdom in patience and persistence and resilience. How hard could it be to schedule one mass?

During the pandemic one was told to go online to make a mass intention-and I sent my friend a link that I couldn’t find-anyway-no way to pay for mass online, strike two contacted the rectory and others for said spot to offer a mass online, two days later I get a reply that didn’t answer my original question. Went to rectory to schedule mass Strike Three didn’t take credit cards.

And 7–11 is not limiting how much cashback you can get on a transaction so I had to do it twice. Strike Four couldn’t send a virtual card to announce the mass.

When I was in business or a worker I would look at how to streamline processes. How long does it take to find a mop once someone doesn’t put back in the right place? Sometimes up to an hour.

One restaurant I worked at no one liked to do the end of the night clean up. Working slowly it took under fifteen minutes to put the chairs up and sweep and mop.

Marcus Lemonis Billionaire talks about people, process and product. I added one more PASSION. In 2008, when I first came here to save the City wearing my cape and glasses-service was enthusiastic because people thought they were going to lose their jobs.