From Sole to Somm

My Zappos Career — Reflections on a 19-year Career Chapter 38

Chapter 38

The number 19 keeps popping up in my life-my parents were married for 19 years before divorcing, and I was married for 19 years too. Oddly enough, I’ve written 19 chapters since I started my Zappos journey, and that wasn’t even planned. But when it comes to my 18-year, 10-month, and 22-day chapter at Zappos, I don’t see it as a curse at all-it was nothing short of amazing. Those years seemed to fly by, packed with challenge, excitement, and fulfillment. When life is that good, time has a way of rushing by in the best possible way.

What did I take away from all those years? It starts, for me, with Zappos’ ten core values-the foundation for everything that made my career there so worthwhile.

1. Deliver WOW Through Service

2. Embrace and Drive Change

3. Create Fun and A Little Weirdness

4. Be Adventurous, Creative, and Open-Minded

5. Pursue Growth and Learning

6. Build Open and Honest Relationships with Communication

7. Build a Positive Team and Family Spirit

8. Do More with Less