Now we are bringing our experience with real-time, visual communication software to all the sales teams out there. Our new product is built from the ground up, with all new technology, to address the specific needs of sales teams. Here’s a sneak peek at what you can expect with Median’s new sales demo product.

• 2X the numbers of demos: Have your sales team do more demos when your prospects are the most interested in your product. More demos + maximum customer intent=More sales
• Simple and reliable: Provide the easiest way for anyone to share their screen. We don’t want anyone fumbling with plug-ins or needing to download any software. We want the focus to stay on the demo. That’s it.
• More productivity: We’ll make your sales teams more productive during the sales demo and after it.

In the next few weeks, we’ll be slowly letting in more and more folks on our waitlist. Want to be one of the first ones to poke around with the new product? Subscribe for updates on our Product Hunt Upcoming page and you will get access before anyone else.

If you REALLY want early access or just have questions, email me directly at derek@hellomedian.com and I’ll get back to you right away.

Update: Want to see the new company the Median team is working on? Check out how Workshop is changing the game for your meetings.

A New Product is Brewing… was originally published in Median Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

New marketing site: If you’ve been to www.hellomedian.com lately, you’ll notice it highlights our new subscription plans AND it gives you the ability to try out Median Cobrowsing on your own site without even needing to sign up for an account. Simply enter the URL of your website and click the “Try Cobrowse” button and you are off to the races to see how it works.

We’ve also highlighted our new subscription plans and their features.

Speaking of features. Here’s a quick summary new features we’ve launched since our last update.

Education and Action modes: early this year, we launched the ability for you to click, scroll, highlight, type, and navigate your site with your customers. This takes the experience from just a view only experience and makes it a truly collaborative experience.

Agent permissions: Now only the people who are supposed to have access to your billing info and your settings will have it. Make that user an admin if they should have full access. Make them an agent if they shouldn’t be poking around with the more sensitive stuff. It’s that easy.

Audit logs: Need to take a look back through your team’s activity? Have compliance requirements? That’s why we built audit logs. Easily pull the data on your team’s activity and you’ll get a detailed report of how they’ve used Median.

Single Sign-on with SAML: Does your company use SAML for an extra layer of security? Well, good news. You can feel extra safe and secure knowing that Median has SAML support now.

White label Cobrowse API: If you want to build cobrowsing into your own app, you can do that. As a matter of fact, we have several phone and chat software companies doing just that. Rather than spend months and months trying to build it yourself, just use our API to plug-n-play cobrowsing functionality into your app. Integration usually just takes a few days and it’s 100% white labeled so your customers never know Median is powering it behind the scenes.

On-premise deployments: If you have a need for cobrowsing but have specific needs to host it yourself, we do that now too. A lot of folks have customized sales and support tools they use, or have compliance and regulatory guidelines they need to adhere to. In these cases, you may need an on-premise deployment of our software. We previously haven’t been able to do that, but now we can for our Enterprise customers.

Have any questions on the new features or have suggestions for what we should build next? Just drop us a line at friends@hellomedian.com

Oh yeah…one last thing. Be on the lookout for some HUGE announcements coming in the first quarter of 2019. We are building some tools that no one else has built before and we think you are going to like it. Stay tuned…

Update: Want to see the new company the Median team is working on? Check out how Workshop is changing the game for your meetings.

New site, New features was originally published in Median Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

We’re big fans of Intercom here at Median. We’ve been using them since day one to manage customer conversations. A few weeks back we had the pleasure to meet with some folks from their team. We were immediately impressed by how welcoming they were, and it was obvious how much they all clearly gave a shit about their products and the experiences they create. Des Traynor, one of Intercom’s founders, spent over an hour with us, walking us through lessons they learned in the early days. He was honestly interested in what we had built, gave us amazing advice, and mentioned multiple times how he was genuinely happy that we were Intercom customers. We’re just one of Intercom’s thousands of customers, but taking to time to explicitly thank us for being customers showed just how much they care about the things they make.

That’s why today we’re really excited to announce our formal integration with Intercom to amplify your ability to provide amazing experiences for your customers while you chat with them. Now while you’re conversing with your customers in Intercom, you’ll be able to start a Median CoBrowse session straight from Intercom. You’ll immediately open a new tab and see what your customer is doing on your website in realtime. No more guessing what they’re looking at or having them download clunky screen sharing software. With Median integrated into Intercom, you’ll be able to resolve customer issues faster, leaving your customers delighted and saving you time.

You’ll be able to set up the Median integration straight from the integrations page inside Intercom’s app. It only takes a few minutes to get up and running. If you aren’t an Intercom customer yet, you’ll just need to hop on over and sign up for a free 14 day trial of Respond, their customer conversation manager, and follow the same steps.

Update: Want to see the new company the Median team is working on? Check out how Workshop is changing the game for your meetings.

Intercom and Median — Better Together was originally published in Median Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Up until now, Median has worked best when integrated with your live chat provider. Today, we’re excited to announce that your phone-based sales and support folks can use Median just as easily, at no extra cost.

With Median’s Phone Mode, screen sharing with a customer is a snap. Here’s how it works:
When you’re on the phone with a customer who is browsing your website, you simply instruct them to hit the Control key on their keyboard 5 times in a row. This’ll display a 6 digit code on their screen.

Have them read that code back to you and input it into your Median dashboard and presto! You’re seeing what your customer is seeing, immediately providing you insight and context into the issue at hand.

To get started using Phone Mode, visit the Screenshare Settings page in your Median account. Phone Mode doesn’t require any additional installation, so once you’ve turned it on, it will seamlessly work anywhere Median is already installed.

Update: Want to see the new company the Median team is working on? Check out how Workshop is changing the game for your meetings.

New Week, New Feature — Check out Phone Mode was originally published in Median Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

Today we are excited to announce that Chatra customers can now have access to cobrowsing via an integration with Median.

Chatra is one of the chat providers that’s the best combination of beautiful design, robust functionality, and an extremely reasonable price and we are thrilled to partner with them.

How do Chatra and Median Integrate Together?

The best part about the Median integration into Chatra is that it’s ridiculously simple. Once you install Median’s javascript snippet onto your site, it will automatically populate a link into Chatra that you can click at anytime to instantaneously open a new browser tab with a window into your customer’s world. You can use this to troubleshoot issues faster and help close more sales deals. The best part is that it just works. No need to have your customers download any software or install any plugins. One click is all you need to help them out.

Get Started

If you aren’t already a Chatra customer, you can signup now for a 14day trial. Once you’ve signed up, check out the instructions on Chatra to get up and running with Median in only a few of minutes. After you are all setup, you’ll wonder how you ever did support without Chatra and Median again.

Update: Want to see the new company the Median team is working on? Check out how Workshop is changing the game for your meetings.

Meet Our Newest Integration Partner -Chatra was originally published in Median Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

LiveChat has been in the online software game for a long time and when we first launched Median, we knew wanted to work with them. As of today, we are excited to announce a partnership that allows LiveChat and Median to more closely work together. Our companies both care about giving chat agents an unbelievable experience that allows agents to quickly solve help their customers. This is why we are so excited to work with them.

More about LiveChat

LiveChat is an application that enables the visitors on your site to chat live with your customer support. It’s a solution dedicated for e-commerce and customer care and has incredible features like unique greetings and powerful reporting that will aid you in your day-to-day business activities. There are currently over 21,000 happy customers(and growing) that rely on LiveChat in their everyday duties.

How do LiveChat and Median Integrate Together?

Median easily integrates into the agent view of LiveChat to allow support agents to have super easy access to browser screen share sessions. All they need to do is click the Median link that is inserted just below the visitor’s information and they immediately open a new tab with a window into the world of your customer.

Here are some of the benefits of the integration:

More Productive Team: A deep integration between a call and the rest of the Support experience means that team members can be more effective

Improved Chat Quality & Customer Loyalty: High quality chats lead to happier customers that are more engaged

High Agent Satisfaction: When given tools that make their jobs easier, agents have less stress and better job satisfaction.

Get Started

If you aren’t already a LiveChat customer, you can signup now for a 30 day trial, no credit card required. Once you’ve signed up, head over to LiveChat’s integrations page and find Median and follow the instructions to get the two working together. It only takes a couple of minutes. After you are all setup, you’ll wonder how you ever did support without LiveChat and Median again.

Update: Want to see the new company the Median team is working on? Check out how Workshop is changing the game for your meetings.

LiveChat and Median — The Perfect Compliment was originally published in Median Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

For the last few months, we’ve been hard at work building something that will make the lives of customer support agents everywhere much easier. It’s the product that we’ve been wanting for years and today we are excited to announce Median is available to the public. We like to think of it as the light switch that enables you to no longer have to troubleshoot customer issues in the dark.

With Median, we want support teams to do away with the idea that providing support is only voice or text based. We want you to be able to see what your customer is seeing as well. While we certainly didn’t invent screen sharing, we are the ones who are building it specifically with customer support in mind. This means that your customer should have to do almost nothing in order for you to get on the same page with them. Making your customer download software or making them go through a clunky process to get up and running on some other screen sharing tools shouldn’t happen. The last thing you want to do is troubleshoot how to download unnecessary software AND troubleshoot their original issue on top of that.

Here’s how we do it:

We integrate with the tools you already use

If your team does Chat or Phone support, the good news is that it takes almost zero effort to get up and running. Simply copy/paste our JavaScript code onto your site and that’s it. If you are a chat agent, we inject a link directly into your chat provider that allows you to click one link and immediately see your user’s browser. It’s that simple. If you’re on the phone with the customer, all you need to do is have them enter a short sequence on their keyboard and have them read back the unique code that pops up on their screen. Once you input it into Median, you are instantly transported into their view of your site. No hassle whatsoever.

It’s super fast

We built Median to load super fast. Not only is the screen sharing window super snappy, but installed code won’t slow down your site either. What good is software if it’s slow? Well you won’t have to worry about it with Median, because ours is super fast.

Security isn’t an afterthought

We automatically hide information like Credit Cards numbers, ensuring your team will only see what they are supposed to see, while making it incredibly easy to flag other sensitive items. We also don’t store or log any data from CoBrowsing sessions. We worry about security so you don’t have to.

And so much more…

This is just the beginning of what we plan on building. We’ve been working with an incredible group of beta customers who’ve help us shape our roadmap with features that support teams will find invaluable. We’ll always work with our customers to ensure we are delivery a product that makes your life easier. If you have feedback or ideas you think we should hear, we are just an email away at friends@hellomedian.com. Don’t hesitate to reach out.

Stay tuned, we’ve got some more great things to share with you shortly :)

Ben and Derek, Co-founders of Median

Update: Want to see the new company the Median team is working on? Check out how Workshop is changing the game for your meetings.

Introducing Median — A Direct View into Your Customer’s World was originally published in Median Blog on Medium, where people are continuing the conversation by highlighting and responding to this story.

After being there for awhile, an interesting thing happened. I started to chat with peers who held similar positions to mine in other companies and a recurring theme emerged. Many support leaders had issues scaling the tools their team used as their company grew. Scaling was really hard for a variety of reasons and the tools their teams were using consistently held them back from providing the best possible support experience at scale.

Compared to other departments, customer support teams often feel a disproportionate amount of pressure when a company truly begins to scale. I was drawn to build products that would fix these problems. When you run a support team, you should certainly have influence on the products your company builds (both internal and external), but your full time job isn’t to build products, nor should it be. If I wanted to help solve this problem, I would need full ownership over what was being built.

While working at Flywheel, I also met my cofounder, Ben Stevinson. He is probably the best combination of someone who you’d want to start a company with. He’s an excellent engineer, marketer, and is just generally a super positive person to be around. He’s too humble to say any of that, but I can assure you he is. Ben and I started grabbing drinks and throwing around stupid and ridiculous business ideas (although I still contest that flip flops for chickens is a great idea). As absurd as some of our ideas were, we kept coming back to customer support tools that would help teams scale with their growing customer base. I get super geeked out about scaling awesome customer support experiences because it’s a challenging problem to solve and he was just as excited about it.

Ben and I spent nights and weekends building out something we were proud of and worked on validating our idea with some trusted colleagues and friends. Once it became clear we thought we were on to something, we both left Flywheel earlier this month. Definitely equal parts sad scary, and exciting. Sad because we really appreciate everything Dusty, Rick, Tony, and the rest of the Flywheel team have built and done for us. Also because it’s hard to get over the idea that you are abandoning the team who is in the process of trying to build something great. The good news is that not only are Dusty, Rick and Tony incredibly talented, but they’ve surrounded themselves by a group of the most talented people in the area who will continue to push the boundaries on how to build an awesome company.

Ben and I are very close to launching our private beta of Median, a chat support product designed from the ground up to help agents provide faster, easier, and more scalable customer service interactions. We’re pretty excited to get going full time and we’ll be providing frequent updates on HelloMedian.com. If you’d like, drop us your email. We’d love to show you what we’re working on.

This article was also cross-posted on LinkedIn.