<![CDATA[Stories by Nuno Marcelino on Medium]]> https://medium.com/@marcelinodzn?source=rss-49f9c7f155fc------2 https://cdn-images-1.medium.com/fit/c/150/150/2*Cc0sy7tgV4dSjKZPmUlXUg.jpeg Stories by Nuno Marcelino on Medium https://medium.com/@marcelinodzn?source=rss-49f9c7f155fc------2 Medium Sun, 15 Nov 2026 19:30:28 GMT <![CDATA[The transformational effect of the pandemic on CX]]>

How COVID-19 is teaching businesses to think outside the box and improve experience design.

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]]> https://uxdesign.cc/the-transformational-effect-of-covid-19-on-cx-35f18f91f269?source=rss-49f9c7f155fc------2 https://medium.com/p/35f18f91f269 Fri, 17 Apr 2020 21:50:01 GMT 2020-04-18T00:43:16.397Z <![CDATA[Why seamlessness experience is still failing and why is time to make it work]]>

Most organizations today are focusing on offering multiple channels for users to interact with their business but that isn’t enough.

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]]> https://uxdesign.cc/how-to-create-a-seamless-user-experience-d49905a551e8?source=rss-49f9c7f155fc------2 https://medium.com/p/d49905a551e8 Wed, 26 Feb 2020 23:09:50 GMT 2020-04-05T20:08:36.253Z <![CDATA[Thinking forward: experience design trends for 2020]]>

2019 was a year marked by reflecting on design ethics, dark mode becoming part of most of the products, personalization no longer being a…

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]]> https://uxdesign.cc/thinking-forward-experience-design-trends-for-2020-1c375622bc82?source=rss-49f9c7f155fc------2 https://medium.com/p/1c375622bc82 Thu, 26 Dec 2019 15:06:38 GMT 2019-12-28T00:24:57.474Z