Students get a glimpse of our design process through an immersive experience

Here at Wish, design is essential to our business. Designers are encouraged to share inventive ideas and pursue them from concept to completion. As discussed in our last post, employees at Wish make a huge impact right from the start. Designers, analysts, engineers, interns — all have a voice at the company.

Bringing an Idea to Life

We love opportunities to encourage excitement about design. So, when I was approached by the design club¹ from my alma mater² about a potential visit to Wish headquarters, I wanted to make it happen.

The student-run design club hosts an annual trip to the Bay Area to tour companies and meet with design leaders. These visits were incredibly impactful to me as a student — they gave me a peek into what working in the industry was like, and helped me better envision what life could look like as a designer in tech. I wanted to do my best to provide a similar experience for these students.

In addition to lunch and an office tour, I thought it would be engaging for the students to participate in a design workshop. Although I’m a new graduate and have been at the company for less than a year, Wish was open and receptive to my suggestion. Within two months of my initial ask, the design workshop came to life with the help of the entire team. Wish didn’t hesitate to give me the resources and support that I needed, and entrusted me with the responsibility to lead and plan the entire workshop.

The Design Workshop

We divided the 12 university students into groups, each facilitated by a designer on our team. Then, we presented them with a design challenge. From there, groups brainstormed ideas and produced high-level design solutions. Mid-challenge, each group was presented with a different “plot twist.” This was an unusual roadblock to the challenge that forced them to think outside the box and design creative solutions to the problem. The plot twist forced groups to pivot from their initial idea — much like working designers have to do in the real world.

After the students presented their solutions, we went through a real-life feature critique session with the design team at Wish. Additionally, the students were treated to a presentation by a current Wish designer about her career journey. She also discussed how Wish pairs user feedback and data with creative solutions to inspire design.

It was an energizing, rewarding experience to plan this design workshop. I couldn’t have done it alone — I was supported by the entire Wish design team, our wonderful recruiting team, and of course, the talented university students who took part.

We spoke to some of the students about their experience, and here is what they had to say:

Aman

3rd Year University Student
Majors: Cognitive Science — Human Computer Interaction

“It was cool for me to see alumni from my school and my organization who are in industry applying things they learned in school, and backing up the things my club teaches. It showed me that what I am learning is useful.

[The design workshop] let us leave the school bubble and validate our knowledge. I saw that although the five designers at the workshop had wildly different backgrounds, we could all agree on the source of truth for design — the design process. When you’re learning the process in school, you’re not really sure if it’s just how your school does design, or if it is widely applicable. I was able to see that the process works at Wish, and it got rid of any doubts I may have had.”

Kai-Chin

3rd Year University Student
Majors: Cognitive Science — Human Computer Interaction, Economics

“Lorna’s critique was very eye-opening. I got to see a designer’s perspective, which is really what I wanted to learn about when I came to Wish. It was different than other talks that I’ve heard. It was interesting how they do a lot and move quickly. She talked about innovations they attempted to introduce. While they didn’t work, they still went through the design process to test it out. We hear in school about failing quickly and failing often so that you can get to the success point faster, and Wish provided real-life understanding of that.

When we gave feedback during the critique session, Lorna took a lot of time to listen to what each of us had to recommend and broke down what was or wasn’t feasible, what users would or wouldn’t like, how it would work out financially, etc. That was a cool, theory-put-into-practice moment. We learned about how you would negotiate a feature and implement it.”

Kaila

3rd Year University Student
Major: Cognitive Science — Human Computer Interaction
Minors: Marketing, Design

“Before coming to Wish, I knew that it was an e-commerce company, but I didn’t really know about the company culture or how design fits in. It was interesting for me to dive deep into how Wish does design and critiques. It was extremely interesting and insightful to learn about how Wish is unique in the fact that Wish designers are involved at all levels of the product cycle.

I appreciated that Wish is user-centric, from a design perspective. They are constantly making sure that users are engaged. They dynamically change their app to meet different market needs, business needs, trends, etc. They are flexible and adjust to meet user needs that span internationally.”

We are so grateful for the opportunity to show university students what design at Wish is all about. We hope that this experience will be invaluable to them in the years to come.

Did this workshop sound interesting to you? If your group is interested in participating in a similar design workshop, feel free to send an inquiry to design@wish.com. Another great way to get involved is to check out our new grad jobs and internships — view all current openings here.

1. Special thanks to Vincent Liaw from Design at UCSD for making the initial ask.
2. The University of California, San Diego, Design at UCSD and The Design Lab are not affiliated with Wish.

Wish Hosts a Design Workshop was originally published in Wish Engineering And Data Science on Medium, where people are continuing the conversation by highlighting and responding to this story.

Introduction

As someone who fell in love with design unconventionally, I was struggling to find peers at UCSD that I could connect with over my passion for design. I wasn’t a Cognitive Science/HCI major — I studied Communication and minored in Economics & Art History. I wasn’t well versed in the Human Computer Interaction or Neuroscience courses, but I wanted a space where I could build community through design. Enter Design at UCSD. I was invited to join the Design at UCSD Facebook Group by a friend. Initially, I wasn’t really sure what the organization’s value to me was. As a new member, I was intrigued by the club, but a bit confused by what Design at UCSD was. I had so many questions — was it for me? How could I contribute? Do they do design work? And how do I even become a member?

When I joined the board in December, I prioritized a conversation surrounding the organization’s branding. I wanted new members like myself to connect with the club immediately. After a lengthy discussion with the Graphic Studio team, we concluded the current brand identity wasn’t a good representation of what our club stood for. Reviewing the results of an anonymous executive board survey merely augmented the need to rebrand. We realized our board members thought that the current logo “didn’t stand out,” was too “generic” and “not sophisticated.” The four horizontal lines resembling Geisel Library were problematic for many, as the logo could represent anything from a Structural Engineering club to a Modern Art club at UCSD. There was also residual confusion from when the organization’s name switched from “Design.UCSD” to “Design at UCSD” last year — an operational change made in order to register the club as a student organization with the university. Upon deeper investigation, we found that the negative reactions to the brand identity stemmed from the fact that the brand identity did not resonate with the club’s existing but ambiguous core values. Something needed to change, and a two pronged solution was the answer.

Ultimately, we wanted the rebrand to 1. Redefine our existing core values and 2. Highlight these core values through a new and improved look and feel. Our success metrics were both qualitative and quantitative. Qualitatively, we wanted to increase meaningful engagement within our club. We wanted club members to feel like they belonged in our organization. This could materialize in various forms — from coming out to club events to building sincere relationships with a design mentor. Quantitatively, we wanted to measure both in person and online engagement — from the number of students at weekly club meetings, to the number of website visits, clicks, length of stay and industry inquiries.

Once our team made the decision to rebrand, the Graphic Studio team (comprised of myself, and my incredible teammates Kai-Chin and Tori) got to work. We spent a total of four months — from late December to early April — searching for inspiration, researching, interviewing and iterating.

Inspiration

Step one for the Graphic Studio team was my favorite — inspiration gathering. We brainstormed a list of companies that we admired and started a team Pinterest board. We chose brands, websites, logos, illustrations and even Sriracha sauce boxes whose visual language resonated with what envisioned for our club.

Research

The bulk of our club’s online engagement comes from our 1500+ member Design at UCSD Facebook Group. We created a Google Form and posted it in our Facebook Group with five questions regarding our club, including: Who would you recommend this club to? and How would you describe this club to your friends? In addition to the Google Form, we created three polls within the group, asking users to vote for events they’ve enjoyed and future events they’d like to see. We incentivized filling out the form by giving stickers to members who completed all the questions. We encouraged participation in this survey at all of our weekly General Body Meetings, and reminded members at the check-in table at our events to fill out the survey.

Although we had hoped for a higher number of responses, we received a total of 22 responses from members. In addition to interviewing members, we interviewed all 11 executive board members with a comprehensive questionnaire. For each question, we placed written responses into a word cloud to visualize the words that were mentioned most. Finally, we wrote out all of the most popular answers on a whiteboard in hopes of making connections between all of the responses.

As we started to circle words that were repeated and made connections between words, we began to notice patterns. We saw the word “community” appearing over and over again, with members using the club to make friends, network and describing the club as “friendly” and “approachable.” We also started to sense the word “professionalism,” with experienced designers looking towards our club as a place to perfect their resumes, portfolios and attend recruiting events. Our members wanted to be more “industry ready”. Another theme emerged in the word “design.” Our members liked skill-based workshops, and hoped that the club would eventually foray into different types of human centered design. Ultimately, these three themes transformed into our three core values: community, industry ready and design. In addition, we saw places where we could improve. Some members thought our club was “exclusive” and a place that they did not belong. This type of feedback was a wakeup call for us on the board to brainstorm ways we could promote belonging within our club — something we’re actively working on.

We soon realized that there were three distinct groups of people that Design at UCSD served, including 1. newcomers, 2. job hunters and 3. recruiters. We created three personas to keep in mind while we rebranded:

Persona 1: Sam — The Newbie
Sam is an undeclared freshman at UCSD. He has no design experience, and no prior experience with design tools or coding. He heard about the club through tabling on Library Walk. He doesn’t really know what Cognitive Science is, but is exploring that major. Sam needs a place where he can dip his toes into design, perhaps find a mentor to help answer any questions he may have, and to figure out if design is what he wants to pursue.

Persona 2: Beth — The Job Seeker
Beth is a junior at UCSD. She is a Cognitive Science major with a concentration in Human Computer Interaction. Beth has taken design courses at UCSD, and has a portfolio that showcases her class projects. Beth is trying to get her first summer internship. She’s familiar with user research, but wants to improve her visual and interaction design skills. She needs a place where she can attend recruiting events, or portfolio and interviewing workshops.

Persona 3: Chris — The Recruiter
Chris is a recruiter at Amazon. A Design at UCSD board member emailed him to check out our club website. Chris browses our website with questions including:

• What is this club? Is it worth it for us to collaborate with them?
• What have you done with other companies in the past?
• Who and where are design club alumni? Is there talent here?

Alongside the core values and personas, we also utilized feedback from our interviews to make future goals. Ultimately, we hope Design at UCSD moves beyond technology oriented design and focus on human centered design in general — including product design, visual design, motion design, customer experience design and service design. We also hope to increase meaningful connections within the club and through the club with both alumni and industry professionals.

Ideation

After the Inspiration phase of our design process concluded, we were excited to get started on the first ideations of our logo. Kai-Chin, Tori and I sketched out ideas for the logo individually. The only requirement for our sketches was that the new logo should reflect our three values: community, industry ready and design.

Sketches

Tori played around with the “D” in Design at UCSD for some fun, quirky logo designs. We especially loved her layered “D” look as well as the compass-inspired sketched “D.”

Kai-Chin utilized the post-it, an iconic design tool used in prototyping sessions, to iterate on a potential logo. He was also inspired by “human centered design” — literally — and brainstormed ideas surrounding a human figure at the center of our logo.

I was inspired by the visual representations of wire framing and created a four part logo — with each part representing a different core value of our club.

I was also inspired by the board game Set — a game where symbols and shapes are meant to be easily identified. Similarly, we wanted our club’s visual identity to be immediately associated with our core values. I sketched out this layered diamond look, playing around with different opacities and colors.

And finally, thanks to my contemporary art class, I was inspired by symmetry of Piet Mondrian’s works and Rubix Cubes, and created this rainbow colored cube. The symmetry creates a sense of balance and inclusiveness.

We presented all of these initial sketches at an executive board meeting and collected feedback and critiques via an in-depth Google Form survey. We wanted to make sure that the board was highly integrated into our design process, and their thoughts on which design best reflected our core values.

Digitization

After reviewing the board’s feedback, we began to hover around two distinct ideas: one, a logo with 4 distinct shapes (gathering inspiration from my wireframe-inspired sketch), and two, a logo with a layered look (gathering inspiration from Tori’s layered “D,” Kai-Chin’s layered post-its and my diamond sketch). Kai-Chin, Tori and I decided to each digitize an iteration of both ideas.

Playing Around with 4 Distinct Shapes

During our design critique board members liked the idea of “representing multiple aspects of our organization” and thought it could be a “meaningful” logo, but cautioned us against creating a logo that was too “cluttered.” Tori, Kai-Chin and I each took the idea of having four distinct shapes in a different direction:

Tori’s flat iconography was beautiful, I loved how the simple shapes and colors translated on screen:

Kai-Chin’s silver and gold take on the logo reminded me of an exquisite old-school letterpress print:

My digitization of the original sketch:

The Layered Look

During the design critique, board members mentioned that this idea reminded them of Don Norman’s “double diamond of design,” but some thought it was “too simple.” Here were our takes on the layered look:

Tori’s triple diamond design utilized her flat iconography style with a thin black line bordering all of the shapes:

Kai-Chin’s play on the letters “DSGN” — a common abbreviation used for Design courses at UCSD — was a unique take on the layered look:

I stayed true to my original sketch and chose to use opacities to distinguish each of the diamonds:

After presenting all of our logo iterations, we went back to the board meeting to ask for critique and feedback. We also conducted a vote to see which logo would best represent our core values: community, industry ready and design. Additionally, we wanted the logo to resonate across all three of our design personas: Sam the newbie, Beth the job seeker and Chris the recruiter. Ultimately, we decided to go with the logo that garnered 63.6% of the vote: the 4-shapes design with the red, yellow, green and blue icons.

Introducing the “Final” Logo:

After multiple iterations, playing around with color, sizing and fonts, I’m thrilled to present our new logo on behalf of the entire team (drumroll please…):

Throughout the process, we wanted this final logo design to represent our organization — which helps our members build community through design, helps bridge the gap between the classroom and being industry ready, and provides resources to help our members gain design ability. Each of the icons in our logo represents each of these values:

The yellow briefcase represents our industry ready core value.

• The two-toned yellow briefcase will represent events that our club organizes surrounding jobs. Recruiting, resume building and interviewing events that Beth would be interested fall into this category. In addition, recruiters like Chris will partner with our organization to bring companies searching for design interns to UCSD.

The red pie represents our community core value.

• The two-toned red pie represents events surrounding building community and culture. The darker red symbolizes one “slice” of the pie — with each member analogous to a “slice” of our entire pie. Newbies like Sam would be most interested in these events.

The green menu represents our design core value, which we split into two for the purposes of this logo.

• The green navigation menu, which is seen across a multitude of mobile applications, represents design skills. Events including Sketch Workshops, Illustration workshops and more would be placed into this category. Both newbies like Sam and more experienced designers like Beth could benefit from these skill-based events.

The blue bar graph also represents our design core value.

• The blue bar graph represents data and research design skills. Events including UX Research and Usability Testing workshops would fall into this category. Again, both Sam and Beth would benefit from these research and data-based design events.

Type

In the initial logo, all of the letters in “Design at UCSD” were the same size, font, and weight — the only difference was the color in “at.” In the new logo, we wanted the word “design” to be highlighted, after all, one of our organization’s core values is design. Based on feedback received at our design critiques, we saw that a majority of users were immediately drawn to the word “design” — simply due to its larger size. Given that a majority of our users are located on the UCSD campus, “at UCSD” is now a secondary header.

Implementation

Tomorrow, we’ll be unveiling our new and improved website: designatucsd.org. Our brilliant web developer Vincent has been hard at work coding this site. My talented teammate Tori and I took on the responsibility of designing the pages. We can’t wait for you to see it. Here’s a teensy sneak peek:

Looking Ahead

As we start to roll out the rebrand tomorrow, we know that the work won’t stop. We’ll be continuing to research, learn and iterate better ways to brand our club for users like Sam, Beth and Chris.

At the beginning of this entire process, our goals were to 1. Redefine our existing core values and 2. Highlight these core values through a new and improved look and feel. We hope that this refreshed brand identity will better reflect our club’s new core values: building community, transforming students into industry ready professionals and boosting design confidence. Once the new website and branding launch tomorrow, we’ll be tracking our success metrics and use these metrics to keep iterating and improving. We can’t wait to get started. To draw from one of Facebook’s company mottos, the journey is 1% finished. ;)

A Final Note

When I was first invited to join the Design at UCSD Facebook Group, I looked past the organization’s confusing brand identity — choosing instead to focus on the helpful events. With this refreshed look and feel, my hope is that the visual identity of our club can match the community that I’ve now been welcomed into. I hope this rebranding will help us embrace aspiring designers from all corners of campus with open arms. :)

—

Extending a sincere congratulations to my Graphic Studio partners, Kai-Chin Shih and Tori Duong. Special thanks to all members of the Design at UCSD executive board — especially Ed Ngai and Elmer Barrera for sitting in on so many meetings and Vincent Liaw for his exceptional work on our new site.

Originally published at http://www.ophelia-ding.com/blog/2017/4/2/a-new-look-for-design-at-ucsd on April 2nd, 2017.

A New Look for Design at UCSD was originally published in Design Co on Medium, where people are continuing the conversation by highlighting and responding to this story.