<![CDATA[Stories by Rita McGrath on Medium]]> https://medium.com/@rgmcgrath?source=rss-e9c40f106f8b------2 https://cdn-images-1.medium.com/fit/c/150/150/1*46_J6xXhSeiqfW8HrtxK-g.png Stories by Rita McGrath on Medium https://medium.com/@rgmcgrath?source=rss-e9c40f106f8b------2 Medium Sat, 14 Nov 2026 02:34:15 GMT <![CDATA[More and more, these invisible hands are shaping your restaurant, hotel, event, and other purchases]]>

These are the companies quietly inserting themselves into critical decision points.

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]]> https://rgmcgrath.medium.com/more-and-more-these-invisible-hands-are-shaping-your-restaurant-hotel-event-and-other-purchases-314e08d69005?source=rss-e9c40f106f8b------2 https://medium.com/p/314e08d69005 Thu, 12 Nov 2026 17:21:36 GMT 2026-11-12T17:21:36.495Z <![CDATA[Your company probably saw the problem coming. Here’s why it got blindsided anyway]]>

How to spot strategic threats — and stop them before they start.

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]]> https://rgmcgrath.medium.com/your-company-probably-saw-the-problem-coming-heres-why-it-got-blindsided-anyway-827779c1b0f7?source=rss-e9c40f106f8b------2 https://medium.com/p/827779c1b0f7 Mon, 09 Nov 2026 17:25:25 GMT 2026-11-12T18:34:14.281Z <![CDATA[The customer service revolt: how bad support is building a grievance empire on social media]]>

Social media has become the new complaint department. Customers are furious, and companies have brought this upon themselves.

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]]> https://rgmcgrath.medium.com/the-customer-service-revolt-how-bad-support-is-building-a-grievance-empire-on-social-media-b58d9026cdd6?source=rss-e9c40f106f8b------2 https://medium.com/p/b58d9026cdd6 Fri, 06 Nov 2026 19:48:17 GMT 2026-11-06T19:48:17.147Z <![CDATA[For years, employers treated degrees as a proxy for competence. Technology just called their bluff]]>

‘Degree Hacking’ is the logical end of a broken credential system.

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]]> https://rgmcgrath.medium.com/for-years-employers-treated-degrees-as-a-proxy-for-competence-technology-just-called-their-bluff-ee462f12f6f9?source=rss-e9c40f106f8b------2 https://medium.com/p/ee462f12f6f9 Thu, 05 Nov 2026 17:24:27 GMT 2026-11-05T17:24:27.592Z <![CDATA[Why people can’t build wealth on wages alone, and what to do about it]]>

At the root of the solution are new forms of ownership.

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]]> https://rgmcgrath.medium.com/why-people-cant-build-wealth-on-wages-alone-and-what-to-do-about-it-1e24042eed24?source=rss-e9c40f106f8b------2 https://medium.com/p/1e24042eed24 Thu, 29 Oct 2026 17:59:58 GMT 2026-10-29T17:59:58.193Z <![CDATA[What John Galliano going to Zara tells us about fashion — and everything else]]>

It looks like fashion news. It’s actually a signal about the future of value creation itself.

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]]> https://rgmcgrath.medium.com/what-john-galliano-going-to-zara-tells-us-about-fashion-and-everything-else-2167bf4e57b9?source=rss-e9c40f106f8b------2 https://medium.com/p/2167bf4e57b9 Thu, 22 Oct 2026 19:44:01 GMT 2026-10-22T19:44:01.370Z <![CDATA[Our attitude toward kids and social media has shifted dramatically.]]>

For those who study how change happens, this is a master class.

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]]> https://rgmcgrath.medium.com/our-attitude-toward-kids-and-social-media-has-shifted-dramatically-e4640bc10d8e?source=rss-e9c40f106f8b------2 https://medium.com/p/e4640bc10d8e Thu, 15 Oct 2026 18:06:58 GMT 2026-10-15T18:06:58.592Z <![CDATA[The drone delivery business has a ground problem]]>

The FAA controls the sky. Communities control where drones take off and land. That may be enough to change the fate of last-mile delivery.

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]]> https://rgmcgrath.medium.com/the-drone-delivery-business-has-a-ground-problem-551f21d7f565?source=rss-e9c40f106f8b------2 https://medium.com/p/551f21d7f565 Mon, 12 Oct 2026 17:21:15 GMT 2026-10-12T17:21:15.171Z <![CDATA[What the Tilly Norwood moment should teach us]]>

Ignore weak signals at your peril.

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]]> https://rgmcgrath.medium.com/what-the-tilly-norwood-moment-should-teach-us-5de3b57a7b1d?source=rss-e9c40f106f8b------2 https://medium.com/p/5de3b57a7b1d Thu, 08 Oct 2026 15:06:10 GMT 2026-10-08T15:06:10.507Z <![CDATA[Apocalypse or golden opportunity? Why the AI Freakout Might Be Useful]]>

Even in the midst of fully justified angst, the seeds of a better life for most people can be created.

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]]> https://rgmcgrath.medium.com/apocalypse-or-golden-opportunity-why-the-ai-freakout-might-be-useful-be12bc3a2631?source=rss-e9c40f106f8b------2 https://medium.com/p/be12bc3a2631 Thu, 01 Oct 2026 18:25:13 GMT 2026-10-01T19:17:40.194Z