To: Lucia López

Subject: Internet Connection

Dear Ms.López,

Thank you for letting us know about this situation regarding our mobile internet service. We are always grateful for opportunities to improve our service.

Aurora Telecoms always takes great pride in providing a strong coverage throughout the city. However, we’ve figured out that the signal in your location is weaker than that in other areas. To solve this, we have arranged our technician to visit your office and install cell phone signal boosters at no extra cost. Could you please confirm an available time tomorrow so we can get the issue resolved at the earliest.

Thank you again for bringing this matter to our attention. Aurora Telecoms believes in fulfilling our customers’ needs with the best internet service.

Regards,

Chiang Tung

Corporate Sales Manager

Aurora Telecoms

By Sage, Grace, Chiang

Complaint Reply was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: Emine Çelik

Subject: Interview_ Sales Engineer

Dear Ms. Çelik,

I am writing about the Skype interview for the sales Engineer position conducted on September 10, 2020.

I appreciate the opportunity to be interviewed at Cynosure Digital; however, there were a few issues faced by me during the whole process which have been stated below:

1. The time difference was incorrectly calculated, so the interview was conducted at midnight.
2. The application details prepared at the interview were for another candidate.
3. Due to the poor call quality on Skype the conversation exchanged was unclear.

As this is an unusual situation, I would really appreciate it if you help to make an exception by arranging another interview.

Thank you in advance for your time and assistance.

Sincerely,

Sage Peng

By Grace, Chiang , Sage

To: Emine Çelik was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: Lucia Lopez
Subject: Re: Mobile Internet Service

Dear Ms. Lopez,

Thank you for recent email dated September 23, 2020 issue about the poor reception. We appreciate you bringing this matter to our attention.

After investigating, we found that the mobile internet signal in your office area is weak. We will immediately arrange our technicians to visit your office tomorrow at 2 PM to install cell phone signal boosters so as to improve the quality of the internet reception. Please let me know if you are not available at this time.

We fully understand the seriousness of this situation and are glad to provide the boosters at no extra cost. Also, our SOP for technicians will be updated to circumvent similar problems in the future.

Please accept our apologies for this inconvenience, and thank you for providing us with this opportunity to improve our service.

Sincerely,
Sandra Chen
Corporate Sales Manager

By Ivy, Evie, Sandra

Complaint Replay was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: Emine Celik
Subject: Interview_Sles Engineer

Dear Ms. Celik,

I am writing in relation to the interview conducted for the Sales Engineer position on September 18, 2020.

I appreciate the opportunity provided to participate in this interview; however, there were a few issues faced by me during the process which have been listed below:

1. The interview happened at midnight because the time difference was incorrectly calculated.
2. Another candidate’s application details were prepared instead of mine.
3. Due to poor call quality, the interview questions could not be fully understood.

So, I hope that you fully understand that this was an unusual situation, and I am hoping for a new interview to be arranged.

Thank you in advance for assisting with this matter and I look forward to hearing from you soon.

Sincerely,

Rita Li

Complaint was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: Emine Celik

Subject: Interview _Sales Engineer

Dear Ms. Celik,

I am writing about the recent Skype interview for the Sales Engineer position conducted on September 16, 2020.

Thank you for the opportunity provided to interview with Cynosure Digital; however, I would like to mention three issues that were faced by me and have been listed below:

1. I was called out at midnight due to an incorrect calculation in the time difference.
2. The interviewer seemed to have other candidate’s details instead of mine during the interview.
3. I could hardly understand what was said due to the static interference on Skype.

So I hope this unusual situation could be understandable, and I would be grateful if you could schedule another interview for me.

Thank you for consideration in this matter, and I really look forward to hearing from you soon.

Sincerely,
Ivy Kao

By Evie, Sandra, Ivy

Complaint — Skype Interview was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: Mavis Fang

Subject: RE: Order_Office Furniture

Dear Ms. Fang,

I am writing with reference to your order dated September 6, for some new office furniture (order ref. A1234).

Unfortunately, we are unable to fulfill this order as these two items have been phased out due to import restrictions on certain materials. We can however recommend the following items:

• Coffee Table (ref. QS192882)
• Two Seat Sofa (ref. QK188377)

The two items are currently on our best-seller list and are priced at a much lower price than the ones chosen in your previous order (refer to attachment).

We are looking forward to your decision before processing the order. Please do not hesitate to contact us if you have any further questions.

Sincerely,

Sofia Lopez

By Sabrina, Tiffany, Mavis

Order Reply_Refusal was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

Order Reply — Acknowledgment

To: Ivy Kao
Subject: Re: Order_Office Furniture

Dear Ms. Kao,

I am writing in regard to the order placed for office furniture on Sep. 9, 2020.

We will arrange for the two computer desks and two ergonomic chairs to be shipped to the address provided in the recent order order placed, and will charge Mex$ 8,500 on your company credit card before dispatch.

Please sign the authorization form attached and send it back to us in three business days.

If you have any questions, please do not hesitate to contact me.

Thank you for choosing Quartermaster Supplies.

Sincerely,

Sophia Lopez
Sales Manager

To: Ivy Kao Subject: Re: Order_Office Furniture was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: Sharon Chung
Re: Order_Office Furniture

Dear Ms. Chung,

Thank you for the order placed on September 11, 2020.

Please note all the items requested will be delivered by tomorrow afternoon and the tracking number is TW12937.

Also kindly find the authorization form you requested attached for your use. As soon as you scan the form and send it to us, we will be able to process the payment.

If you have any further questions, please do not hesitate to contact us.

Thank you once again for choosing Quartermaster Supplies.

Sincerely,

Sofía López
Quartermaster Supplies

Order Reply_Acknowledgement was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: Grace Ho

Re: Order_Office Furniture

Dear Grace,

Thank you for placing an order for office furniture with Quartermaster Supplies.

We are currently processing your order (Ref. 1234), which is scheduled to be dispatched by September 12, 2020. kindly note that a notice will be sent to you once the order is ready for dispatch.

Also, please find a new authorization form attached for your use, and send us a scanned copy of the same at your earliest convenience, so that the payment can be immediately processed.

If you have any questions, please don’t hesitate to contact me.

Regards,

Sofia López

Sales Representative

Quartermaster Supplies

(by Grace, Sage, Chiang)

Order Reply — Acknowlegment was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.

To: juwu@gmail.com

Subject: ROI Figures_Busan Project

Dear Ms. Jeong,

I am writing with reference to your message regarding the ROI Figures for the Busan Project.

I am currently on a business trip, and cannot access the figures as they have been saved on my computer in the office.

However, on my return to the office tomorrow, I will send them to you by 8:30 a.m. latest.

Thank you for your understanding.

Regards,

Rita Li

Finance Department

By Coeus, Rita, Sharon

Acknowledgment& Reminder was originally published in G10_Business Correspondence on Medium, where people are continuing the conversation by highlighting and responding to this story.