Last week, we brought JUMP’s stationless electric bikes to San Francisco. We’re proud to partner with the city, residents, and community groups, and proud to launch our fleet of 250 e-bikes just a week after receiving a permit from the SFMTA. To ride, download the JUMP app for your smartphone or visit jumpbikes.com to learn more.

JUMP’s Electric Bikes Conquer San Francisco Hills

JUMP bikes seem perfect for SF’s hills and traffic woes. If you haven’t ridden a JUMP bike yet you’ll want to get used to the e-assist which provides a boost as you pedal and can reach a speed of up to 20mph. There’s a lot more to like about our bikes as well:

• Class 1 250-watt pedal-assist motor
• Concealed brake lines and enclosed roller brakes
• Durable, kevlar-lined tires
• Integrated bike lock which promotes responsibly locking to bike racks
• Battery powered front and rear lights, bell, basket, and cup holder
• Proprietary theft-proof hardware

Ryan Rzepecki, our CEO, said, “This is a major moment for us and for San Francisco — where we can offer a bike share that embraces and serves even more residents. We’ve spent the last three years developing a quality e-bike that makes biking around town easier, faster, and more affordable. That’s especially important here, where the topography, the limits of storage space, and the cost of owning a bike, much less an e-bike, are real barriers for many SF residents.”

Unlike other dockless bike share systems, JUMP features a true-locking design that requires riders to secure the bike to a bike rack or designated parking infrastructure at the end of each ride. For SF residents, this means that sidewalks, streets, and even public and private property are kept safe and clear of the “bikelitter” that other cities are grappling with.

A System Designed By Locals

Formerly Social Bicycles, we were founded in New York City in 2010 and have had a team in SF since we launched our first pilot here at SFO airport in 2013. Our approach to entering each market begins by hiring local residents who care about bike share and the future of their city. Furthermore, all of our bikes are assembled and managed by a team of 16 people in a warehouse in Bayview-Hunters Point.

“Our 2017 pilot program in Bayview was a major step for bike-sharing,“ shared Meaghan Mitchell, SF Community Outreach Coordinator and a Bayview native and current resident. “Starting last year, we had a packed calendar of meetings, rides, events, and tabling opportunities with community groups to help design the most accessible and equitable program possible.”

“This is just one of the ways we hope to change the narrative about residents in my neighborhood, and many like it, who historically have been the last to know about equitable initiatives like bike share. We still have more ground to cover. Our ultimate goal is to leave no neighborhood behind. This is crucial to our success in creating an affordable transportation option for all San Francisco residents.”

Rides are $2 for the first 30 minutes, and prorated to the minute after that. Riders can sync their Clipper card to their account for unlocking bikes. Cash payment is an option for low-income residents, who can sign up for the JUMP Boost Plan, a $5 annual membership.

We’ll leave you with the words the SFMTA used when they described us.

“JUMP Bikes has demonstrated a commitment to San Francisco’s priorities of providing a safe, equitable and accountable bike share system and is the only company to have fulfilled the requirements of the SFMTA’s stationless bike share permit application,”

Thanks again, SF. We’re thrilled to make the next 18 months count. Let’s ride!

JUMP is bike share electrified. We create the hardware and software to take you farther, get there faster, and make every ride fun. JUMP bikes are designed in New York, NY by people who love bikes and care about the future of our cities.

Learn more at www.jumpbikes.com

It’s Official – We Launched Stationless Electric Bike Share in San Francisco! was originally published in JUMP Bikes on Medium, where people are continuing the conversation by highlighting and responding to this story.

Today, JUMP Bikes announced a new pilot program with Uber: Uber Bike by JUMP. Uber Bike by JUMP will open up access and create a seamless experience for residents of San Francisco to find and rent JUMP’s electric bicycles directly from the Uber app.

Our mission at JUMP Bikes is to build the bike you want. A bike that can take you farther, get you there faster, and be the most fun to ride. A bike that you don’t even need to own, doesn’t cost a penny to maintain, and is always nearby when you want it. If we achieve this mission then we’ll see more people on bikes — meaning greener, more accessible, and healthier cities.

With Uber Bike, we’re excited to offer JUMP’s e-bikes to Uber’s San Francisco users as a new and environmentally friendly option to explore and navigate their city.

Solutions to Go Beyond Downtown

If you live in a city that has implemented dockless bike share solutions you may have already experienced the convenience and freedom of finding a bike nearby and taking it exactly where you need to. This is the true potential that we’ve been working towards when we launched the first ever dockless bike share system in the US in 2013 — to provide a new transportation option that connects underserved neighborhoods to the rest of the city.

It wouldn’t be an honest conversation about dockless bike share without addressing the potential downfalls of #bikelitter that many cities are facing. At JUMP, we are one of the only dockless bicycles that feature true-locking design with an integrated u-bar that requires riders to lock bikes to existing bike racks and parking infrastructure. This thoughtful approach to design not only allows for hybrid station/dockless bike share systems but it is also why less than 1% of all JUMP rides result in an improper parking complaint.

Electric Bikes Bridge The Gap Between Cars and Bikes

Over the past eight years we’ve deployed 15,000 (non-electric) bikes in over 40 markets including Portland, Atlanta, Santa Monica, and New Orleans. We’ve gained tremendous experience but also realized that to accelerate the adoption of bicycles as a daily mode of transportation we would need to electrify them.

We’re seeing riders travel 3x the distance per ride on a JUMP bike in comparison to a regular bike

In DC and SF, where JUMP electric bikes are on the streets, we’re seeing riders travel 3x the distance per ride on a JUMP bike in comparison to a regular bike. This is proof that JUMP e-bikes allow you to go farther, faster, and have more fun. JUMP bikes are an evolution of bike sharing that bridges the gap between cars and bikes. Partnering with Uber allows both companies to explore a future where shared bikes and shared rides work together to reduce car ownership by providing the right solution for each trip.

After SF, What’s Next?

That’s a good question. The answer today is, we’ll see.

The team that we’ve worked with at Uber have been great partners and have provided insight, talent, resources, and a passion for biking that has blown us away. Our collective task now is to analyze and optimize usage as best as we can given that JUMP is limited to 250 bikes in San Francisco for the next 9 months. We’re experienced enough to know that our solutions impact neighborhoods and therefore they impact the homes and businesses of the people within them. Beyond analyzing the data, we’ll continue to meet with as many local community groups and policy stakeholders as we can.

The goal for both JUMP and Uber is to connect more parts of the city and offer an affordable alternative to other modes of transportation. If successful, we’ll have surprised a few people along the way and will introduce them to a new transportation option that they love.

See you out there,

Ryan Rzepecki, CEO of JUMP

If you’re an SF resident, you can join the Uber Bike waitlist right from the Uber app or at uber.com/bike.

You can also access JUMP bikes via the JUMP app for iOS and Android.

Announcing Uber Bike by JUMP was originally published in JUMP Bikes on Medium, where people are continuing the conversation by highlighting and responding to this story.

We’re excited to have brought JUMP’s dockless electric bikes to San Francisco, we’re excited by the feedback from thousands of new riders, and we’re excited by the impact on transportation we’re seeing since launch.

Here’s a recap of February, our first full month in SF, along with our thoughts on how things have gone so far.

Given we launched in the metrics-obsessed tech capital of the world, let’s talk about JUMP SF’s main KPIs; Average Distance Per Trip, Trips Per Bike Per Day, and Parking Satisfaction.

Average Distance Per Trip (The Game Changer KPI)

One of the main ways to measure the impact of e-bikes on transportation is understanding the average distance travelled during each ride — which for JUMP is 2.7 miles.

For context, a regular non-e-bike share trip is less than 1 mile while the average ride-hail trip, such as Uber or Lyft, is known to be approximately 5 miles. To fall right in the middle of the two of these numbers proves that e-bikes bridge the gap between bikes and cars.

Being able to go farther with each ride also provides two tangible benefits:

1. Connect more parts of the city. Over 40% of JUMP rides start or end in what San Francisco designates as a Community of Concern. We started our SF operations in Bayview and we’re excited that e-bikes are proving to be a solution Bayview and neighborhoods just like it where new transportation options often showed up long after downtown counterparts.
2. Shorten commutes. With e-assist providing a boost up to 20mph it’s obvious that e-bikes are faster than regular bikes. However, in cities like SF where cars travel at a pace of 12mph, riding a JUMP bike to and from work is often faster than driving and also cheaper than hailing a car. Check out Twitter where a number of users have shared their commute comparisons.

Trips Per Bike Per Day (The Reality Check KPI)

Analyzing the utilization of each bike by tracking trips per bike per day (t/b/d) helps explain three aspects of a successful bike share: satisfaction (do people like it?), fleet size (do we need more bikes?), and revenue (are we building a sustainable business?).

In February, JUMP averaged 4 trips per bike per day in San Francisco. Again, we’re excited because mature bike share systems average ~2 t/b/d and many dockless newcomers over-saturate a market and see <1 t/b/d.

We expect that 4 t/b/d is just the beginning for JUMP. In fact, we’ve had a number of days above 5 as well.

In the short term, we’ll learn each city we operate in and improve bike distribution by adjusting for past usage, geography, time-of-day, and other factors that all impact this number.

In the long term, we believe that car ownership will decrease, biking infrastructure will improve, and the technology for e-bikes will continue to advance. All these factors combined will allow biking to capture a larger piece of the transportation pie than it owns today.

Parking Satisfaction (The Thoughtful KPI)

There’s a fundamental difference in the design of JUMP bikes compared to our competitors. Most noticeable is the integrated electric motor on all of our bikes today. Spend more time with a JUMP bike and you’ll notice a full-size frame, higher quality parts, tamper-proof brake lines, and of course the useful basket design.

However, it’s the integrated U-bar that provides the greatest benefits to riders and residents of JUMP cities.

JUMP trips receive over 99.5% parking satisfaction.

JUMP trips receive over 99.5% parking satisfaction – meaning that less than .5% of all trips taken with JUMP result in a parking complaint. A number that’s only possible because of the integrated lock on each bike. JUMP’s U-bar keeps city sidewalks, roadways, and even private property free of the #bikelitter caused by self-locking dockless bikes.

Measuring parking satisfaction lets us know that our experience launching the first dockless bike share in the US in 2013 and bringing the first electric fleet 5 years later is paying off.

The road ahead is looking great.

Want to try JUMP? Download the app.

Electric bike share off to a great start in San Francisco was originally published in JUMP Bikes on Medium, where people are continuing the conversation by highlighting and responding to this story.