Fintech, UX, CX, e-commerce and digital banking events in May
In the calendar, we have piked the best English-language online events that will be interesting to everyone, who is related to digital business.
In the May list, we have collected the most useful and interesting events in the spheres of fintech, banking, retail, e-commerce, UX and CX.
A brief description of the main topics of the conferences, cost, organizer and registration links can be found below.
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PegaWorld iNspire
4 May | Pegasystems Inc. | free | pega.com
Stepchange: embracing a customer-first vision to simplify service.
A changing world demands care that takes a consumer-centric approach.
Taking on retention with one-to-one service.
Personalized experiences co-designed with users.
Insurance ecosystem digitally transforms the customer experience.
CX for Financial Services Asia Virtual
6 May | IQPC | free | cxnetwork.com
Creating value and capturing opportunities amidst digital disruption and post-pandemic.
Leading the digital transformation to achieve customer-centricity across the organization.
Designing digital experience with customer journey mapping.
Finovate Spring
10–13 May | Informa connect | 699 $ |informaconnect.com
How can traditional financial institutions really adapt to digital culture?
Neobanks vs traditional banks — who has the advantage?
Embedded finance & banking as a service: a game-changing opportunity for incumbents?
Providing your customers with holistic long-term financial planning.
CX in Telecoms 2021
11–12 May | IQPC | free | cxnetwork.com
Investing in big data text analytics and NLP to turn data into insights.
Become more consumer-centric, and increase consumer advocacy.
Upgrading network infrastructure to optimize IT and support cloud adoption.
Using consumer insights to deliver an outstanding consumer experience.
Small Cells World Summit 2021
11–13 May | SCF | 80 £ | smallcells.world
Driving evolution of the towerco service model.
Delivering in customer environments.
Multi-operator in building connectivity as a service.
Accelerating digitalization in the maritime transport chain in ports.
CB Insights Tech Market: Digitizing P&C Insurance
13–14 May | CB Insights | 395 $ | cbinsights.com
Bolstering underwriting, risk management, and claims via the cloud.
The price is right: using predictive analytics to deliver personalized insurance.
Building a tech ecosystem for risk management.
Integrating CX communication initiatives into digital transformation efforts.
Fintech futures presents
18–19 May | Informa connect | free | informaconnect.com
Which banks are already part of the embedded finance environment?
Can a bank create a super app, or integrate into the existing ecosystem — exploring different routes?
Best practices, do’s and dont’s of core banking transformations.
Focusing on the cyber security threats and how to protect the organisation.
The key to successfully protect the organization and customers from fraud.
FDF/CXFS Connect
18–19 May | WBR Event | free | wbresearch.com
Preparing for the future of banking CX: increasing customer loyalty through superior service.
Rethinking data aggregation for a new era of open finance.
Providing your customers with hybrid, cross-channel experiences.
Driving a CX transformation to create a modern consumer bank.
eTail
18–20 May | WBR Event | free | wbresearch.com
Social and consumer behaviours and the implications for Asian retail.
Mastering cx & retention strategies.
Establishing the right technology partnerships to prosper in the current landscape.
The cross-border e-commerce checklist.
CXO Virtual Exchange
19–20 May | IQPC | free | designinnovation.com
How to leverage self-service to improve customer experience and efficiency.
CX innovation: connecting customer and employee experiences.
Striking the balance between CX and business value.
Enhance CX through journey mapping and experience design.
FIMA Connect
25–26 May | WBR Event | free | wbresearch.com
Creating a data-driven culture to ensure the success of business outcomes.
Accelerating self-service analytics with a governed data marketplace.
Transforming financial services data with a graph database and ML.
Transforming financial services to compete with fintech.
The Global Fintech Design Summit 2021
25–27 May | Tech Circus | 199 $ | fintechdesignsummit.com
Behaviors shaping customers’ financial wellness.
Using research and design to build trust.
The importance of a problem-focused approach to product development.
Defining the next payments ecosystem.
CX Network Live: Customer Contact Week ANZ
25–27 May | IQPC | free | cxnetwork.com
Self Service: understanding how to use digital channels and frequently asked questions to reduce service volumes and deliver an enhanced CX.
Omnichannel: Creating a seamless experience across all com-channels.
Chatbots: integrating chatbots into your service arsenal to improve response speeds, provide 24/7 service and reduce the cost to serve.
RPA: automation to reduce the burden of low-value transactional tasks.
Cloud: leveraging the cloud to improve business continuity and agility.
Vision Forex
26 May | Ciel QUBE event network LTD | 49 € | qubevents.com
How to leverage technologies to maximize efficiencies?
What currencies are going to be the biggest winners in 2021 and beyond?
How to use automation and novel technologies?
What are the most effective techniques to generate leads?
CHI 2021
27–28 May | ACM | 100 $ | chi2021.acm.org
Design and creation of inclusive user interactions through immersive media.
Decolonizing design practices: towards pluriversality.
Automation experience at the workplace.
Operationalizing human-centered perspectives in explainable AI.
