Nobuyuki Watanabe @marketingcloudtips·Jun 23SFMC Tips #315 : Agentforce: Multilingual Enhanced Chat Display Based on Browser LanguageIn this article, I will explain how to make chat multilingual based on the browser language when displaying a Service Agent on an external…A response icon1A response icon1
Paul B·Jun 9Your First Agent with Microsoft Foundry Agent ServiceMicrosoft Foundry is an all-in-one PaaS offering that allows engineers to build AI based services without the headache of managing…
Nobuyuki Watanabe @marketingcloudtips·May 22SFMC Tips #299 : Agentforce: If Knowledge Cannot Find an Answer ⇒ Search the WebIn Agentforce Service Agent, there may be cases where you want the agent to search your company website as well when knowledge articles…
Nobuyuki Watanabe @marketingcloudtips·Jan 22SFMC Tips #239 : Agentforce: Changes to Data Library Retriever QueriesSince mid-January 2026, if you create a new data library, or if you modify content items of a retriever that uses an old query in an…A response icon1A response icon1
Nobuyuki Watanabe @marketingcloudtips·Jan 17SFMC Tips #237 : Agentforce: How to Enable Agentforce Voice in Enhanced Chat v2In the June 2026 new feature release, it became possible to easily add Agentforce Voice to Enhanced Chat v2.
Nobuyuki Watanabe @marketingcloudtips·Jan 17SFMC Tips #236 : Agentforce: Adaptive Response Formats with FlowIn the previous article, we verified the display of Adaptive Response Formats using Salesforce Apex sample code.
Nobuyuki Watanabe @marketingcloudtips·Jan 15SFMC Tips #235 : Agentforce: Adaptive Response Formats with ApexIn the previous and the one before that articles, I introduced UI customization for Agentforce chat using “Custom Lightning Types”.
Nobuyuki Watanabe @marketingcloudtips·Jan 7SFMC Tips #230 : Agentforce: Integrating a Service Agent with a LINE AccountAgentforce can be utilized across various channels. In this article, I explain how to integrate Agentforce (a service agent) into a LINE…
Nobuyuki Watanabe @marketingcloudtips·Jan 5SFMC Tips #229 : Agentforce: How to Switch the Service Agent Enhanced Chat to v2Currently, Agentforce Enhanced Chat has two versions: v1 and v2. At the time of writing this article, the default is v1, so to use v2, it…A response icon1A response icon1
Nobuyuki Watanabe @marketingcloudtips·Jan 3SFMC Tips #228 : Agentforce: Branding Settings for Enhanced Chat (v1 / v2)In the previous article, I explained various customization settings for the embedded chat window used by service agents and live human…
