Suraj Priyadarshi·Sep 3How to Manage Multiple Angry Customers at the Same TimeWhen the queue is full of frustration and there is only one of you — clarity, structure, and calm become your most important tools
Suraj Priyadarshi·Sep 1How to Handle Customers Who Are Clearly Wrong — But Still Need to Feel HeardBeing right is never enough in customer support. The customer’s feeling of being heard matters as much as the facts — sometimes more.
Suraj Priyadarshi·Sep 1How to De-escalate a Heated Customer Situation Step by StepDe-escalation is not about winning the argument — it is about lowering the temperature enough for a real solution to become possible.
Micheal Lanham·Aug 30Assume Your Agent Gets Talked Into ItTips 46 to 52 of 100. The goal was never an unbreachable hull. The goal was to make one breach flood one compartment.
Suraj Priyadarshi·Jul 25What to Do When You Do Not Know the Answer — And How to Handle It GracefullyNot knowing is not a failure. Pretending to know when you do not — that is the failure
Suraj Priyadarshi·Jul 25How to Deal With Customers Who Are Never SatisfiedSome customers are genuinely difficult. Understanding why — and knowing what to do about it — is one of the most advanced skills in support
Suraj Priyadarshi·May 30The Secret to Keeping Customers Informed Without Overwhelming ThemCustomers do not need to know everything — they need to know the right things, at the right time, in the right amount.
Secure Agent Mentor·Apr 5, 20183 Keys To Contacting Your Prospects, ProperlyAs agents, we know contacting the prospect can be one of the most daunting tasks in the insurance sales industry. If you stick to these 3…
Secure Agent Mentor·Mar 29, 2018Running a Triangle Offense for Agents 🏀With ‘March Madness’ in full swing and the Final Four this weekend, including championship Monday, we all clearly have basketball on the…
Secure Agent Mentor·Mar 23, 2018Slam Dunking Referrals for Agents 🏀March Madness is in full swing this upcoming weekend and more than likely, your bracket or brackets are just as busted as mine. If you want…
