Rohan Singh·3d agoThe Quiet Cost of Making People Repeat ThemselvesThere’s a moment in a lot of support conversations that I can’t stand. You explain your problem. Someone says they’ll pass you along. And…
Harald Henn·Sep 21Wie kontrollierte Ausführung aus guter Interaktion einen verlässlichen Outcome macht — Folge 2Eine verständliche Antwort ist noch kein gelöstes Kundenproblem. Wer eine Lieferung umleiten, einen Schaden regulieren oder einen Vertrag…
SurveySparrow·Sep 18AI in CX: what’s actually useful and what’s just noise.Customers don’t know or care whether AI is behind an interaction. They care whether it was fast, relevant, and easy.
eDesign Interactive·Sep 10Is Your Website AI-Ready?What’s Changed, What’s at Stake, and How to Catch Up
RaftLabs·Jul 24Where AI Actually Helps Customer ServiceAI can reduce support costs and improve response times, but only when applied to the right conversations.A response icon1A response icon1
MultiQoS Tech Solutions·Mar 6AI for Customer ExperienceExplore how AI transforms customer experience through personalization, automation, predictive insights, and smarter customer interactions.
Simon·Jan 22So many AI tools — and so much SCAM!?As a creative person, former semi-professional musician, web developer, and graphic designer with a large output of ideas and a broad…
Ishween Kaur·Dec 9, 2025How We Build Customer Trust in the Age of AI Agents: Taming the Probability BeastFrom rigid chatbots to Agentic bots: A founding engineer’s perspective on handling the shift from deterministic code to probabilistic AI.
Govind Kavaturi·Aug 19, 2025Why 2025 is the last year B2B customer support looks the way you remember itFor decades, the core job of customer support was to react. A customer has an issue, they send a message, and a team member works to fix…
