Krishnakant Singh·Aug 11When Should AI Say “I Don’t Know” : Rethinking AI in Customer SupportOver the last five years working in Customer Experience Strategy, I have been searching answer for one simple question on a daily basis…
Purnendu Bala·Jun 8Beyond Contextual Intelligence: Why Customer Experience May Need a New Cognitive ArchitectureThe latest Zendesk CX Trends 2026 report highlights a growing challenge in customer experience: consumers increasingly expect AI systems to…
Sunil maurya·Apr 17The AI Governance Gap in Enterprise OperationsMost enterprises are already running AI inside core workflows. Very few control it.
Sanjani Wijekoon·Jan 6The AI Rush Is Not a CX Strategy.Why Using AI Doesn’t Automatically Improve Customer Experience.
Oliver Doerle·Aug 15, 2025If You Want AI to Find Your Answers, Stop Hiding Them:AEO Tactics for Better Product Support in Regulated Industries
