Priyanka Thakur·Oct 15When Customer Support Becomes a Conversation With Nobody: My Experience With Paytm AssuredIn a world where businesses can respond within seconds, why do customers still struggle to get the help they need?A response icon1A response icon1
Altigen·Jul 23Call Center Analytics: Key Metrics for Better CXYou’ve got twenty KPIs sitting on a dashboard. A report lands in everyone’s inbox every Monday morning. And yet your CX score hasn’t budged…
Daniel García·Feb 8LLMs Transform Frontline Customer Service: 5 Production-Ready Use Cases and a Pragmatic Roadmap
Jay·Nov 28, 2025How AI Is Making Online Shopping More Personal and ConvenientThere was a time when online shopping felt like digging through a warehouse. Endless pages, countless tabs, and that constant feeling of…
Allen·Oct 1, 2025How Businesses Reduce Support Costs with Diziana’s Zendesk SolutionsImage Credit — FreePixel
ISPL Support Services·Jun 25, 2025The Limitations of AI in Customer Support: Why Human Insight Is Irreplaceable?Artificial Intelligence (AI) has changed the way customer support is provided: speediness in response, the elimination of queues, and the…
Shep Hyken·May 28, 2025Artificial Incompetence: An Undesirable Version of AI and Other CX RisksI’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial…
Russell Uzal ✅ Sr. QA Engineer·Oct 7, 2024Emotional Intelligence in AI: Testing Chatbots for EmpathyWelcome back to my Medium page, where I share the latest trends and insights in the world of quality assurance. In today’s post, we are…
InArtificial Intelligence in Plain EnglishbyDevashish Datt Mamgain·Sep 9, 2024Features of the Building a Customer Support Ticketing System with Claude SonnetIn a recent tweet, Andrej Karpathy talked about how coding has become a job you can do with English. He spoke about Cursor AI (one of the…
