Nards Rose·Dec 19, 2025When a Customer Is Angry, Ask Why — Then Ask Why AgainBecause the real problem is rarely what they’re shouting aboutA response icon1A response icon1
Zakir Hossain·Jun 29, 2025“The Carpenter’s Heart: Learning to Let Go”A heart-touching tale of Rafiq, a carpenter burdened by pride and anger. When he learns to let go, his life transforms. A soulful story …..
Jenn Biddle·Dec 8, 2024Dear Health Insurance Conglomerate,A Post-Assasination Open LetterA response icon1A response icon1
InLong. Sweet. Valuable.byBoring Customer Service·Jul 10, 2024How to De-escalate Angry CustomersThe Miracle of Acknowledgement
Bigly Sales·May 13, 2024How to Handle Angry Customers in Call Centers: Mastering the Art of CalmDealing with angry customers is as much an art as it is a science, especially in the high-stress environment of a call center.
Michael Huggett·May 1, 2024Aggressive Customer — 5 steps to Managing Using TRUCEDealing with an aggressive customer or work-related violence can be any incident in which a person is abused, threatened or assaulted in…
Victor Pêgo·Jan 31, 2024Selling to CEOs : Lesson 1Why your customer hates you and what to do about it.
Shep Hyken·Jun 22, 2023What to Do When Customers Are Having a Bad Day?You’ve probably experienced this. No matter how hard you try to please some customers, they aren’t happy. It’s frustrating, but at the same…
Shelby Noah·Mar 8, 2023A Personal Guide to Handling Angry CustomersIn any business, you will eventually face a customer who is unhappy. Whether it be complaints about the services provided or frustration…
vijay raghavan·Sep 25, 2022How to score 10/10 in Customer Satisfaction?On a weekend, I was with my family in a famous restaurant. This restaurant was meant for its variety of delicacies and excellent customer…
