Linda Klotzbach·Oct 23Hosting a book club is a serviceSeven reflections on service design from hosting a book club on “Bad Services”A response icon1
Serena Koh·Sep 29My Worst VacationI had good memories the last time I went to the Genting Highlands in MalaysiaA response icon7
Uttarkarjishnu·Feb 28How Amazon is scamming the smaller sellersRecently I had decided to create an account on Amazon (amazon.in) to increase sales of my business. After I created my account, in about a…
Luthfiyyah Damayani·Feb 4Why are Franchise Restaurants So Stingy?How consumers end up trapped and disadvantagedA response icon1
I am sure you're right·Jun 17, 2025Bad Service is Ruining Our Lives — Part 3: Service Not ServersThe series started with why jobs are awful, then why we can’t find one, and concludes with why that’s making all our lives insufferable.
