Click4Assistance·Oct 26, 2017Why Live Chat is Not a Shield but Your Best Tool“In an era when companies see online support as a way to shield themselves from ‘costly’ interactions with their customers, it’s time to…
vidya@faasthelp.com·Jun 7, 2017Institutionalize the Customer Support experienceEstablishing a formal process in the customer support services creates more consistency within the support team and in the organization…
vidya@faasthelp.com·Jun 7, 2017COACH THE SUPPORT STAFFTraining the support staff is very important as they are the one who is going to face the customers. Every customer will be different and…
vidya@faasthelp.com·Jun 5, 2017Why CRM is Important for any Business?Is CRM selling or is it marketing?. CRM is about building Relationship with the customer, it is beyond selling and marketing. It helps in…
vidya@faasthelp.com·Jun 5, 2017IS IT IMPORTANT TO HAVE HELPDESK IN MOBILE?Nowadays the expectation of the customers to get their issues resolved is just immediate after their first call in no time. It is not…
vidya@faasthelp.com·Jun 5, 2017Ways to tackle big issuesIn a day to day operations of a support team, while carrying out an application support activities, a sudden rise in a number of incidents…
vidya@faasthelp.com·Jun 5, 2017DO YOU KNOW YOUR CUSTOMER?Every business starts by knowing its customers because without the customer there is no business. Businesses start by solving a problem for…
vidya@faasthelp.com·Jun 5, 20175 TIPS TO KEEP IN MIND WHEN SELECTING HELPDESK SOFTWARE FOR YOUR BUSINESSToday most of the companies are looking for hosting their services on cloud and software-as-a-service (SaaS). Customer support service…
vidya@faasthelp.com·Jun 5, 2017Know here will having an excel file resolve help desk issues?There are various templates in excel sheet available in the market and web which can be used as a help desk tool for small purpose. It is…
vidya@faasthelp.com·Jun 5, 2017Know the common events to notify the Customers frequentlyIt is a best practice to notify all the stakeholders whenever there is an action or event occurs. But in most cases, either this practice…
