Aristosourcing·3d agoWhat Should a Business Outsource First? A Practical Guide to Building a More Efficient TeamRunning a business means making decisions about where to spend your time, money, and resources. As the company grows, the workload grows…
Yash sinha·Oct 23Winter Heating Costs by Fuel Type: Why One Cold Snap Produces Four Different Billing ConversationsWinter heating costs by fuel type are moving in opposite directions this season, which means a utility or energy retailer serving several…
The Tesseract Academy·Oct 16Why Document AI Stalls at the Data Layer, Not the ModelMost document AI projects do not fail because the model is weak. They stall at the data layer, where messy inputs, unchecked confidence…
Philippine Investment Advice·Sep 6Only 3% of Philippine Businesses Use AI: A New Market Is EmergingOn August 24, the Philippine Department of Economy, Planning, and Development (DEPDev) said it hopes to complete the country’s artificial…
Muhammad Umais Khan·Sep 2The Phone Call You Didn’t Answer Just Became Your Competitor’s Sale“Every unanswered call is a customer who found your competitor instead.”
Vince Lupe - Callnovo Contact Center·Aug 22The Compliance and Data-Security Checklist Buyers Should Demand Before Signing With a BPO48% of breaches now involve a vendor. What to demand from any outsourced customer support vendor before signing: SOC 2 Type II, BAA, GDPR…
Call Force Global·Aug 12A US Call Center Agent Costs $32.63Benefits add 45.6% on top of wages for this workforce, not 30%. The figure everyone quotes is real. It is being divided by the wrong…
Alan Huang·Jul 23Shadows and Light: How AI Disrupted Cebu’s Golden Decade and Forced a New Era of SurvivalSometimes, I deeply miss how things were ten years ago in Cebu.
Philippine Investment Advice·Jul 22Philippines Cuts BPO Growth Target by US$8.5 Billion: What It Means for Businesses and InvestorsOn July 15, the Information Technology and Business Process Association of the Philippines (IBPAP) released the midterm review of its…
