Krishnakant Singh·2h agoWhen a Good Customer Experience Becomes a Bad Business Decision?We often talk about going the extra mile for customers. Waiving a fee, offering a refund, making an exception to a policy or arranging…
Felipe Feitosa·3d agoMathematization of Business Decisions (Part I)As an (almost) mathematician, I tend to look at and analyse almost everything in life as a mathematical problem. And one of the concepts I…
Tobejim·Oct 19The Business You Start Isn’t the Business You BuildWhen I started Complexity Clarified, I wasn’t entirely sure what I was building. I had ideas and consultancy seemed like the obvious…
Sherzodrazzaqov·Sep 11A Seven-Step Modeling ProcessWhether in personal life or business environment, everyone faces times when they have to take an action wisely and manage to prove its…
Jassica Macgrat·Sep 5What Are Deep Market Insights? A Practical Guide for Business DecisionsDeep market insights are findings about a market that go beyond a single number and explain what is driving customer behavior, competitor…
