Hadia Ahmed·Dec 22, 2025Call Centers: A Short-Term Relief or a Long-Term Danger?For a long time, I never truly understood the concept of call centers.A response icon1
Linus Nto Mbah·May 24, 2025Night Work, Long Days, and Little PeaceSurvival mode: Running on coffee, no sleep, and a disciplinary email follows — a night shift at the call centre
Arpit Agarwal·May 3, 2025How Zinnia Used AI to Forecast Its Call Center Daily Call Volumes with 95%+ Accuracyby Arpit Agarwal, Senior Director — Data Analytics, ZinniaA response icon1
Scott Carmichael·Mar 25, 2025Are UK call centres moving offshore, again?Over the last six months many UK businesses have announced that their UK based call centres had moved, or were planning to move offshore —…
Scott Carmichael·Mar 8, 2025Call centre voice bots pile on the frustration for UK customersBack in August of last year (2024) I wrote a piece on UK consumers rejecting chatbots — you can find that article here. It’s a good…A response icon1
