Long Term Care At Home Pharmacy Quality Commission·Dec 17, 2024Empowering Patients: How Quality Standards Enhance CareLong-term care at home is transforming healthcare by bringing essential services directly to patients in familiar surroundings. The long…
Health Haven·Jul 29, 2024Brookhaven Rehabilitation and Health Care Center: A Commitment to Quality Care and Comprehensive…Brookhaven Restoration and Medical care Community is a recognized office committed to giving top-level medical services and recovery…
Waleed Mohsen·Apr 1, 2024TLDR: Notes on Rock Health’s ninth annual consumer adoption survey — Waleed MohsenWe’re witnessing the dawn of a new era in healthcare. Virtual care is no longer a ‘nice-to-have,’ AI is always one step ahead, and…
Waleed Mohsen·May 4, 2023Call center turnover: 10 quotes on why staff quit — Waleed MohsenCall center training takes months, but yields shockingly high turnover.
Waleed Mohsen·Feb 6, 2023Do your contact center staff feel like “human shields?” — Waleed MohsenAs the founder of a company that aims to improve virtual care QA and training, I occasionally drop into a few of Reddit’s contact center…
Waleed Mohsen·Jan 30, 2023The challenge of feedback in virtual care (and how AI can help) — Waleed MohsenEmployee surveys make two things crystal clear: 1)Employees want feedback and 2)They aren’t getting enough of it.
Waleed Mohsen·Jan 8, 2023Why optimization is key to telehealth success — Waleed MohsenA report from Sage Growth Partners highlights some of the major trends we should expect to see in virtual care in 2023, including a key…
Waleed Mohsen·Jan 2, 20233 new year’s resolutions for virtual care, powered by AI — Waleed MohsenAs we enter 2023, it’s clear that virtual care isn’t going anywhere. And as healthcare organizations build long-term telehealth strategies…
Unique:IQ·Jul 30, 2020A welcome move towards digitisation from the CQCThe Care Quality Commission (CQC) is piloting virtual inspections with willing domiciliary care providers.
