Faithokereke·Oct 8How We Built a Chatbot That Remembers Users Between Sessions With Walrus MemoryBuilding DocPilot, a conversational medical memory for doctors, and what changed when the chatbot stopped forgetting.
Mayankgurjar·Aug 5From Raw Support Tickets to Actionable Business Insights: Building an Interactive Technical Support…Every customer support interaction tells a story.
Hex Shift·Jul 11, 2025How to Build a Live Chat Support Widget with Phoenix LiveViewProviding real-time customer support greatly improves user satisfaction and engagement on your website or application. A live chat widget…
Thinking Out Loud·May 30, 2025Remote Customer Service Realness: Life as a FIFA Agent Exam Pre-Chat SupportIf you think customer service is just about fixing printers or resetting passwords, welcome to the other side — where I’m the friendly…
Silver Ink·May 25, 2025How AI Chatbots Are Transforming Customer Service: A Little Empathy, Please?AI is becoming everyone’s favorite intern — efficient, tireless, and never cries in the breakroom. And in customer service? It’s a damn…
Convosio·Mar 23, 2022Why Every Business Needs convosioPosition your business to be ready for any customer question or issue with the convosio.
KORE·Mar 23, 2022Why Every Business Needs convosioPosition your business to be ready for any customer question or issue with the convosio
InKnowmaxbyManpreet Singh Chawla·Jan 20, 20224 Simple steps to curate your live chat knowledge base79% of users prefer live chat support for its instant responses. Live chat is a favored method of communication for customers who dislike…
InGrabbyGrab·Jul 14, 2021Reshaping Chat Support for Our UsersBy Elisa Monacchi, Wan Ling Guai, Suman AnandA response icon1A response icon1
Jordan Luke Morris·May 10, 2019My learnings on communicationSo I have been working at Pipedrive for 31 months now. Just over one year in Support as a Customer Solutions Expert, and now 19 months in…A response icon1A response icon1
