Harshit Sekhri·Jul 7Diagnosing a Leaky Conversion Funnel: When Your Dashboard Shows Where But Not Why“Conversion is declining” is a symptom. A funnel dashboard tells you the shape of the problem. The diagnosis requires building the…
InStepChange Debt CharitybyStepChange Debt Charity·Jun 9When human support matters most: designing for greater impactBy Caroline Darnbrook, Acting Chief Client Officer
Nicole Steffen·Aug 13, 2025What to Do After a Client Journey Audit — Fixing Gaps and Building a Better ExperienceThe Audit Was Just the Beginning
Nicole Steffen·Aug 6, 2025How to Audit Your Client Journey — A Step-by-Step Guide for Service TeamsAuditing the Client Journey Series, Part 2
Venessa Minkley·Feb 25, 2025Different Types of Sales Funnels: An Honest Guide for Overwhelmed Business OwnersBy Venessa Minkley, Digital Marketing Strategist at 369 Collective
James Brooks·Dec 16, 2024Mapping the Client Journey: A Strategic Blueprint for Law FirmsIn today’s competitive legal market, understanding and optimizing the client journey is essential for law firms that want to attract and…
Diann Wingert·Nov 24, 2023Building Trust and Respect with Clients in a Transactional WorldAre you a female solopreneur looking for strategies to build trust, respect, and communication with your clients? If so, you’re in the…
Sarah Broderick·May 15, 2020What is a Client Journey?The path to becoming a client of a business can be a quick exercise or long courtship depending on the service or the product. At Clinked…
