Kayinsola Arigbabu·Oct 23Turning Medical Device Complaint Narratives into Actionable Safety InformationComplaint management
CodeCones·Dec 10, 2025The End of Ticket Culture: Why CX Needs a Case-First Operating ModelFor years, CX organizations have been running on tools designed for speed, not accuracy — tickets, queues, macros, shortcuts, and…
InNever Stop WritingbyGerry Everaert·May 14, 2025A robot at your serviceOnly serious reactions, please
InMorpheus.NetworkbyNiko Cserhat·Apr 1, 2025Transforming the Electronics Customer Service Industry with AI Powered Complaint Management…The electronics consumer packaged goods (CPG) industry is vast and fast-evolving, with customers around the world expecting not only…
Jeff Pack·Sep 5, 2024Complaining made easyWe used to tell our kids that there are winners, wieners, and whiners — take your pick. Winners bring out the best in people. Wieners draw…
InLong. Sweet. Valuable.byNicolò Satriano·Aug 4, 2024The Antidote to ComplainingMaybe. Or Maybe not. Ugh…A response icon2A response icon2
Alice Roberson·Jul 3, 2024How to Manage Effectively Despite Not Being Well-LikedI manage the work, not the people.
InAnchored In ChristbyJanis Cox·Jun 20, 2024Mastering Positivity: How to Stop Complaining and Start LivingLet’s learn together how to live with a positive outlook no matter whatA response icon3A response icon3
Kayla Greenstien·Feb 28, 2024Two weeks after posting “Why is Ben Sessa being investigated for medical misconduct”In this post I briefly respond to critiques of my two articles, one about Sessa facing medical tribunal and the other about responses from…
SpiritualNurse Sandy - RN Turned Social Media Mgr·Jan 19, 2024Responding with Integrity: The Reputation Management Playbook for Online Feedback
